Devin Maloney
Clermont,FL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Paris Baguette
Winter Garden, FL
08.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Market Lead
Hyatt Regency Orlando
Orlando, FL
08.2021 - 08.2023
- Inspected coffee brewing equipment to ensure proper functioning.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Maintained a clean and well-stocked work area throughout shifts.
- Assisted customers in selecting beverages based on their preferences.
- Ordered products from suppliers when inventory was low or out of stock.
- Adhered to company policies regarding break times for employees.
Assistant Manager
Dunkin Dounts
Winter Garden, FL
11.2019 - 08.2021
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Ensured compliance with food safety regulations and health codes in the kitchen area.
- Maintained inventory of supplies, ingredients and equipment used in the production process.
- Created cost-effective strategies to reduce waste while increasing productivity levels.
- Managed budgeting activities such as forecasting costs, setting prices and controlling expenses.
Food and Beverage Supervisor
Sheraton Vistana Resort
Orlando, FL
02.2015 - 11.2019
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
- Managed scheduling of staff in accordance with budget constraints and labor laws.
- Trained new hires in proper food handling techniques and safety regulations.
- Reviewed weekly sales reports to identify trends in sales volume for menu items.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Inspected equipment regularly for signs of damage or wear and tear; arranged for repairs when necessary.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Science - Entertainment Business
Full Sail University
Winter Park, FL10-2020
Skills
- Customer Retention
- Sales
- Quality Management
- Expense Control
- Advertising and marketing
- Customer Relationship Management
- Schedule Management
- Operations Oversight
- Staff Supervision
- Service Quality Improvement
- Human Resources Management
- Labor Cost Controls
- Inventory Control
- Staff Training
Certification
- Serv Safe
- Alcohol Training
Hidden Talent
- Hula Hoop Performer (I attend Festivals and perform for the artists)
Timeline
General Manager
Paris Baguette
08.2023 - Current
Market Lead
Hyatt Regency Orlando
08.2021 - 08.2023
Assistant Manager
Dunkin Dounts
11.2019 - 08.2021
Food and Beverage Supervisor
Sheraton Vistana Resort
02.2015 - 11.2019
Bachelor of Science - Entertainment Business
Full Sail University