Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devin Marsman

Eagle,MI

Summary

Dynamic leader adept in critical thinking and problem-solving. Excells in data entry, contract drafting, deductions research and mentoring teams to exceed performance goals. Known for a strong work ethic and exceptional verbal/written communication, consistently achieving efficient, high-quality outcomes.

Overview

6
6
years of professional experience

Work History

Team Lead BPO - Contract Support

Advantage Solutions
05.2023 - Current
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Lead triweekly Team Training sessions to coach the team on processes and procedures.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Collaborated with management on sister teams to ensure functionality as one team.

Contract Support Specialist

Advantage Solutions
08.2020 - 05.2023
  • Created and finalized Sales contracts for product deals with customers.
  • Examined and audited sales and financial documents to approve or deny deductions claims.
  • Completed data entry tasks with accuracy and efficiency.
  • Maintained several high level accounts and consistently completed deadlines.
  • Developed strong computer skills, often working in many various programs or customer systems.

Order to Cash

Kellogg's GBS
07.2018 - 02.2019
  • Regularly investigated shortage/damage reports on to identify any issues on product orders.
  • Completed daily required reporting.
  • Communicated with teams through oral and written communication to relay relevant information and changes.

Education

High School Diploma -

Byron Center High School
Byron Center, MI
05-2012

Skills

  • Critical Thinking/Problem Solving
  • Deduction Research
  • Drafting Legal Documents
  • Data Entry
  • Excellent Verbal/Written Communication
  • Coaching and Mentoring
  • Employee Evaluation
  • Accurate reporting
  • Strong Work Ethic

Timeline

Team Lead BPO - Contract Support

Advantage Solutions
05.2023 - Current

Contract Support Specialist

Advantage Solutions
08.2020 - 05.2023

Order to Cash

Kellogg's GBS
07.2018 - 02.2019

High School Diploma -

Byron Center High School

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Devin Marsman