Devin Matsumoto
Walnut,CA
Summary
Adept at enhancing customer experiences and streamlining payment processes, I excelled in roles at Albertsons and Disneyland Resort, demonstrating exceptional customer service and accurate money handling. Leveraging skills in online marketing and order tracking, I significantly contributed to maintaining high customer satisfaction and operational efficiency. I am a team player and eager to learn new things.
Overview
8
8
years of professional experience
Work History
Online Shopper, Cashier, Stocker, and Clerk
Albertsons
06.2020 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Developed expert knowledge of products, enabling accurate guidance for customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Answered customer questions and provided detailed product information.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Outdoor Vendor and Stocker
Disneyland Resort
06.2018 - 03.2020
- Processed transactions by calculating purchase totals and collecting payments.
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
Courtesy Clerk and Cashier
Albertsons
02.2016 - 05.2018
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Santiago Canyon College
Orange, CABachelor of Arts - Hospitality Administration And Management And Comm
Cal Poly Pomona
Pomona 08.2024
Skills
- Order tracking
- Online Marketing
- Price comparison
- Payment Processing
- Customer Service
- Verifying Order Accuracy
- Accurate money handling
Timeline
Online Shopper, Cashier, Stocker, and Clerk
Albertsons
06.2020 - Current
Outdoor Vendor and Stocker
Disneyland Resort
06.2018 - 03.2020
Courtesy Clerk and Cashier
Albertsons
02.2016 - 05.2018
Santiago Canyon College
Bachelor of Arts - Hospitality Administration And Management And Comm
Cal Poly Pomona