Devin May
Cresson,PA
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Correctional Officer
Centre County Government
11.2022 - Current
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Completed intake paperwork, fingerprints, and searches.
- Conducted routine and emergency head counts.
- Observed behavior of residents individually and in groups.
General Manager
Box Holdings LLC
11.2021 - 11.2022
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Assisted in recruiting, hiring and training of team members.
Correctional Officer
York County Government
06.2018 - 11.2022
- Booked new inmates into facility and processed inmates for release.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Established positive working relationships and maintained boundaries with resident offenders.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Assistant Manager
Crunch Fitness
03.2015 - 06.2018
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Susquenita High School
Duncannon, PASkills
- Remote Support
- Application installations
- Help Desk Operations
- Network Troubleshooting
- Data Recovery
Certification
- CompTIA A+ Training - Expecting to obtain certification by end of September 2024
- CCNA Training - Expected to obtain certification by end of September 2024
- Windows Enterprise Training
Timeline
Correctional Officer
Centre County Government
11.2022 - Current
General Manager
Box Holdings LLC
11.2021 - 11.2022
Correctional Officer
York County Government
06.2018 - 11.2022
Assistant Manager
Crunch Fitness
03.2015 - 06.2018
High School Diploma -
Susquenita High School
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