Devin McKinlay
Alamogordo,NM
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Specimen Collector
Augustus Labs
Alamogordo, NM
10.2023 - Current
- Reduced patient wait times with effective scheduling and streamlined specimen processing techniques.
- Ensured proper storage conditions for specimens, resulting in preserved integrity for accurate testing results.
- Safeguarded patient privacy and confidentiality by following HIPAA regulations throughout all aspects of the specimen collection process.
- Enhanced patient comfort during collection by maintaining a clean, organized, and calming environment.
- Increased accuracy in specimen labeling and tracking through meticulous attention to detail and thorough documentation practices.
Customer Service Representative
Alamogordo Imaging Center
Alamogordo, NM
03.2022 - 06.2023
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Contributed to a positive work environment by actively participating in team meetings and sharing ideas for improvement.
- Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
- Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
ER Unit Secretary
Gerald Champion Regional Medical Center
Alamogordo, NM
07.2014 - 12.2019
- Enhanced patient care by efficiently managing medical records and transcribing physician orders.
- Streamlined workflows for nurses and doctors by accurately maintaining patient charts and updating information as needed.
- Increased ER efficiency with prompt communication between medical professionals regarding patient updates.
- Facilitated timely admissions, discharges, and transfers of patients to improve overall ER operations.
- Maintained a clean and organized work area, contributing to a safe and efficient environment for patients and staff.
- Assisted in reducing wait times by promptly answering phone calls, directing inquiries, and routing messages to appropriate personnel.
- Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
- Managed daily census reports, allowing hospital administration to track key performance indicators effectively.
- Participated in training new employees on unit policies, procedures, software applications, and best practices for an efficient workplace transition process within the emergency room setting.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Patient Services Technician
Gerald Champion Regional Medical Center
Alamogordo, NM
07.2014 - 12.2019
- Improved patient satisfaction by efficiently addressing concerns and providing timely assistance.
- Enhanced the patient experience with professional communication, empathy, and a genuine interest in their wellbeing.
- Streamlined patient check-in procedures to reduce wait times and increase overall efficiency.
- Assisted medical professionals in collecting vital information for accurate diagnoses, contributing to better patient outcomes.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient data.
- Trained new Patient Services Technicians on best practices and protocols, promoting high-quality service across the team.
- Promoted a clean and organized environment by maintaining sanitary workspaces according to infection control guidelines.
- Supported clinical staff during procedures as necessary, demonstrating adaptability in providing optimal patient care across various settings.
- Respected patients by recognizing rights and maintaining confidentiality.
- Provided excellent customer service to patients and medical staff.
Education
High School Diploma -
Alamogordo High School
Alamogordo, NM05.2010
Skills
- Teamwork and Collaboration
- Attention to Detail
- Organizational Skills
- Adaptable to Change
Timeline
Specimen Collector
Augustus Labs
10.2023 - Current
Customer Service Representative
Alamogordo Imaging Center
03.2022 - 06.2023
ER Unit Secretary
Gerald Champion Regional Medical Center
07.2014 - 12.2019
Patient Services Technician
Gerald Champion Regional Medical Center
07.2014 - 12.2019
High School Diploma -
Alamogordo High School