Devin Miller

• Performed plumbing repairs on residential and commercial buildings, including toilets, sinks, tubs, showers, pipes, garbage disposals and water heaters.
• Installed new plumbing systems in newly constructed buildings.
• Inspected existing plumbing systems for problems and safety hazards.
• Maintained drainage systems by unclogging drains with a snake auger or chemical drain cleaner.
• Cut openings in walls and floors to accommodate pipe and pipe fittings as needed.
• Connected gas lines from meters to appliances such as stoves and hot water tanks.
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• Coordinated with other contractors working onsite in order to complete projects efficiently.
• Ordered necessary parts for repairs or replacements from wholesalers or manufacturers.
• Assisted with the installation of septic tanks when needed.
• Provided advice on maintenance practices that can help extend the life of a plumbing system.
• Installed backflow prevention devices to ensure no contamination of drinking water supplies.
• Filled piping systems with water and air to test for leaks.
• Verified and gathered measurements to determine proper piping sizes.
• Cut or threaded pipes to blueprint or drawing specifications.
• Kept accurate records of all work performed on each job site.

• Developed and implemented operational procedures to ensure quality standards are met.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
• Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
• Analyzed data from daily reports to identify trends in production performance metrics.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
• Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Assessed employee development needs and provided feedback on their progress towards meeting goals.
• Managed scheduling, training and inventory control.
• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Motivated and evaluated personnel for performance improvement and goal achievement.
• Guided employees on understanding and meeting changing customer needs and expectations.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Oversaw financial management, budget management, accounting and payroll activities.
• Analyzed and controlled materials, supplies and equipment operational expenses.
• Improved morale and management communication by creating employee recognition and rewards practices.
• Collected customer fees, managed refunds and provided complete sales documentation.

• Developed and implemented a comprehensive training program for new and existing sales staff.
• Monitored the performance of individual sales representatives and provided feedback on their progress.
• Ensured compliance with all applicable laws related to selling practices.
• Provided technical support to customers when needed.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
• Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.

• Maintained accurate records of service calls, repairs, and parts used.
• Diagnosed problems and determined solutions for various customer issues.
• Repaired faulty components such as motors, pumps, valves, switches.
• Followed all safety protocols while performing work in potentially hazardous environments.
• Identified potential problems during routine inspections in order to prevent future breakdowns.
• Adhered to quality assurance procedures during every stage of the service process.
• Conducted service appointments to diagnose and fix problems.
• Traveled to customer locations to complete work for pre-set appointments.
• Filled out work orders, repair logs and maintenance plans to document work completed.
• Installed new components or replaced defective parts to restore functionality.
• Assembled components into complete systems following blueprints or other instructions.

***Was #1 technician companywide in year #1 and inside top 3 all 4 of my years there!!!