Devin Miller
Ocala,FL
Summary
At Bob Evans, I excelled in a dual role, mastering customer service and multitasking to enhance dining experiences. Trained new staff, ensuring service quality, and adeptly managed high-volume orders. My strong communication and organizational skills led to increased efficiency and positive customer feedback, showcasing my ability to thrive in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Carryout and Hostess
Bob Evans
11.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Worked effectively in fast-paced environments.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Collaborated with kitchen staff to address special dietary needs or requests, maintaining an inclusive dining experience.
Education
Westport
Ocala, FLSkills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Greeting guests
- Guest Engagement
- Payment Processing
- Table Bussing
- Food Running
- Seating arrangements
- Dining area maintenance
- Server Support
- Menu Memorization
Timeline
Carryout and Hostess
Bob Evans
11.2023 - Current
Westport
Similar Profiles
Madalyn BrashearMadalyn Brashear
Waitress at Bob EvansWaitress at Bob Evans
Dakota KingDakota King
Server at Bob EvansServer at Bob Evans
Antwon RobertsonAntwon Robertson
Line Cook at Bob EvansLine Cook at Bob Evans
Christa StephensonChrista Stephenson
Cashier/Host/Server at Bob EvansCashier/Host/Server at Bob Evans
Yahmar ThompsonYahmar Thompson
Sales Associate at Hollister Co.Sales Associate at Hollister Co.