Devin Moore
Pleasant Grove,UT
Summary
Experienced professional with a strong background in customer support, care coordination, and management. Demonstrates exceptional problem-solving skills, technical aptitude, and a commitment to delivering outstanding service. Proven ability to manage client relationships, resolve issues efficiently, and support team and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Care Coordinator Lead
Newport Healthcare
Oakley, UT
01.2024 - Current
- Designed and developed comprehensive training materials for new employees, ensuring effective onboarding and skill acquisition.
- Assessed employee performance during training sessions, providing actionable feedback to support continuous improvement.
- Utilized surveys, interviews, and focus groups to identify and evaluate training needs, tailoring programs to address specific requirements.
- Provided guidance and supervision to a team of 3-6 employees, overseeing daily tasks and fostering a collaborative and productive work environment.
- Implemented best practices and standardized procedures to enhance team efficiency and patient care.
Care Coordinator/Mentor
Newport Healthcare
Oakley, UT
07.2023 - Current
- Delivered exceptional support by investigating and addressing patient care issues.
- Collaborated with clinical staff to implement and monitor therapeutic and behavioral plans.
- Maintained detailed records and reports, ensuring accuracy and compliance.
- Communicated effectively with clients and families, addressing concerns and providing solutions.
- Adapted quickly to urgent situations, demonstrating problem-solving and crisis management skills.
Account Manager
CORE CAPITAL LOGISTICS
Pleasant Grove, UT
01.2023 - 07.2023
- Managed multiple client accounts, consistently meeting and exceeding performance targets.
- Utilized investigative techniques to enhance client support and service delivery.
- Conducted market research and negotiated rates, contributing to a significant increase in profit margins.
- Built and maintained strong client relationships, leading to improved customer satisfaction.
Carrier Sales Representative
GLOBALTRANZ
American Fork, Utah
07.2021 - 12.2022
- Negotiated and managed freight loads, ensuring high levels of customer and client satisfaction.
- Maintained and fostered strong relationships with carriers, addressing any issues promptly.
- Analyzed market trends to provide valuable insights and support decision-making processes.
Regional Area Manager
COLLEGE MOVERS
Orem, Utah
12.2020 - 06.2021
- Worked closely with the business owner on strategic projects and marketing initiatives.
- Supervised multiple managers, overseeing operational and customer service excellence.
- Managed reports on financials and employee performance, ensuring efficient operations.
- Provided leadership and training to new hires, improving team performance and customer interactions.
Area Manager
COLLEGE MOVERS
Orem, UT
06.2020 - 12.2020
- Oversaw business functions, customer retention, and financial accountability.
- Implemented training programs to enhance staff performance and service delivery.
- Managed contractor recruitment and daily operations, adapting to business needs and ensuring quality service.
Education
Bachelor of Science - Business Management
UTAH VALLEY UNIVERSITY
12.2022
Certification
- CPR Certified (American Heart Association)
- Food Handlers Certification (State/County Health Department)
Timeline
Care Coordinator Lead
Newport Healthcare
01.2024 - Current
Care Coordinator/Mentor
Newport Healthcare
07.2023 - Current
Account Manager
CORE CAPITAL LOGISTICS
01.2023 - 07.2023
Carrier Sales Representative
GLOBALTRANZ
07.2021 - 12.2022
Regional Area Manager
COLLEGE MOVERS
12.2020 - 06.2021
Area Manager
COLLEGE MOVERS
06.2020 - 12.2020
Bachelor of Science - Business Management
UTAH VALLEY UNIVERSITY