Devin Moore
Pleasant Grove,UT
Summary
Experienced professional with a strong background in customer support, care coordination, and management. Demonstrates exceptional problem-solving skills, technical aptitude, and a commitment to delivering outstanding service. Proven ability to manage client relationships, resolve issues efficiently, and support team and organizational goals.
Overview
5
5
years of professional experience
Work History
Verification Analyst
Entrata
02.2024 - Current
- Conducted background screenings for clients, ensuring accuracy and compliance with industry standards.
- Managed troubleshooting via phone calls to resolve client issues related to screening and data discrepancies.
- Utilized ticketing systems to track and resolve problems, ensuring timely solutions and customer satisfaction.
- Collaborated with internal teams to address system issues and improve screening processes.
- Developed strong communication, problem-solving, and customer service skills, essential for client support and coaching roles.
Lead Technician
H2 Pest Control
02.2024 - 08.2024
- Reduced pest infestations by inspecting and identifying pests in various residential and commercial properties.
- Ensured compliance with federal, state, and local regulations governing the application of pesticides in residential and commercial settings.
- Increased client retention with exceptional customer service and follow-up appointments for ongoing pest management.
- Educated clients on the importance of regular pest control maintenance programs to prevent infestations from returning and causing further damage.
Care Coordinator/Mentor
Newport Healthcare
08.2023 - 02.2024
- Delivered exceptional support by investigating and addressing patient care issues.
- Collaborated with clinical staff to implement and monitor therapeutic and behavioral plans.
- Maintained detailed records and reports, ensuring accuracy and compliance.
- Communicated effectively with clients and families, addressing concerns and providing solutions.
- Adapted quickly to urgent situations, demonstrating problem-solving and crisis management skills.
Account Manager
CORE CAPITAL LOGISTICS
01.2023 - 08.2023
- Managed multiple client accounts, consistently meeting and exceeding performance targets.
- Utilized investigative techniques to enhance client support and service delivery.
- Conducted market research and negotiated rates, contributing to a significant increase in profit margins.
- Built and maintained strong client relationships, leading to improved customer satisfaction.
Carrier Sales Representative
GLOBALTRANZ
07.2021 - 12.2022
- Negotiated and managed freight loads, ensuring high levels of customer and client satisfaction.
- Maintained and fostered strong relationships with carriers, addressing any issues promptly.
- Analyzed market trends to provide valuable insights and support decision-making processes.
Regional Area Manager
COLLEGE MOVERS
05.2020 - 06.2021
- Worked closely with the business owner on strategic projects and marketing initiatives.
- Supervised multiple managers, overseeing operational and customer service excellence.
- Managed reports on financials and employee performance, ensuring efficient operations.
- Provided leadership and training to new hires, improving team performance and customer interactions.
Education
Bachelor of Science - Business Management
UTAH VALLEY UNIVERSITY
Orem, Utah12.2022
Skills
- Team leadership
- Crisis intervention
- Marketing
- Customer relationship management
Timeline
Verification Analyst
Entrata
02.2024 - Current
Lead Technician
H2 Pest Control
02.2024 - 08.2024
Care Coordinator/Mentor
Newport Healthcare
08.2023 - 02.2024
Account Manager
CORE CAPITAL LOGISTICS
01.2023 - 08.2023
Carrier Sales Representative
GLOBALTRANZ
07.2021 - 12.2022
Regional Area Manager
COLLEGE MOVERS
05.2020 - 06.2021
Bachelor of Science - Business Management
UTAH VALLEY UNIVERSITY
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