Devin Nelson
Mesa,AZ
Summary
Dedicated assistant carpet cleaner skilled in stain removal and customer communication. Committed to ensuring safety compliance and delivering exceptional service, contributing to high client satisfaction and repeat business.
Overview
1
1
year of professional experience
Work History
Assistant Carpet Cleaner
Carpet Cure
Tempe, Arizona
03.2025 - Current
- Operated carpet cleaning machines for effective dirt removal and stain treatment.
- Inspected carpets to identify cleaning needs and appropriate treatment methods.
- Applied safe cleaning solutions to various carpet types using proper techniques.
- Communicated with clients to understand specific cleaning requirements and preferences.
- Maintained equipment cleanliness and functionality for optimal performance.
- Collaborated with team members to ensure timely completion of cleaning projects.
- Provided exceptional customer service to enhance client satisfaction and retention.
- Used special treatments to remove stains without damaging surfaces.
- Performed spot removal, stain treatment, and deodorization of carpets.
- Ensured customer satisfaction by providing quality workmanship in a timely manner.
- Vacuumed and pre-treated carpets with appropriate cleaning solutions.
- Performed carpet and upholstery cleaning using chemicals and shampoo periodically, building expertise to compare alternative cleaning processes.
- Inspected carpets and upholstery before beginning and pinpointed specific cleaning needs and processes to apply.
- Executed comprehensive cleaning of home environments, enhancing cleanliness of carpets, rugs, tile and grout, furniture and mattresses.
- Maintained safe working environment at all times to avoid injury to workers, owners, children or pets.
- Used specialized tools such as steam cleaners, vacuums, power washers, and extractors.
- Moved furniture to allow thorough cleaning of designated carpet surfaces and returned to position, using protective padding if needed.
- Cleaned carpets using hot water extraction method.
- Advised customers on effective carpet care post-cleaning, promoting long-term maintenance and satisfaction.
- Performed post-cleaning inspections, ensuring carpets met industry standards and client expectations.
- Transported equipment from job site to job site in company vehicle.
- Maintained inventory of supplies and ensured that they are properly stored between jobs.
- Explained cleaning process to residential customers upon arrival at home and answered questions.
- Confirmed customer satisfaction with cleaning and overall service before leaving home or business.
- Expanded cleaning services to tile, grout and hardwood floors upon customer advance request.
- Utilized industrial-grade carpet shampooers to deep clean carpets.
- Assessed previously stained areas for complete removal and sprayed room freshener to complete cleaning process.
- Adhered to all safety protocols while working on ladders or scaffolding when needed.
- Followed safety procedures when operating machinery and chemicals during the cleaning process.
- Equipped truck with applicable tools, equipment and cleaning materials before arriving at client site and verified full return to truck after cleaning.
- Instructed customers on proper carpet and upholstery care and sold cleaning products for various surfaces.
- Completed cleaning projects per day, with excellent survey ratings and multiple repeat customers.
- Kept work area clean at all times and disposed of waste materials according to regulations.
- Repaired damaged sections of carpets where necessary using patching techniques.
- Assisted other team members in completing large scale projects within allotted timeframes.
- Stripped, sealed and polished floors.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Followed safety processes for all manual and electric cleaning equipment.
- Completed routine maintenance checks, notifying management of needed repairs.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Steam-cleaned or shampooed carpets.
Education
High School Diploma -
Mesiqute High School
Gilbert, AZ05-2021
Diploma of Veterinary Assistant - Veterinary Science
East Valley Institute of Technology
Mesa, AZ05-2021
Skills
- Carpet cleaning
- Equipment maintenance
- Chemical application
- Stain removal
- Quality inspection
- Customer communication
- Team collaboration
- Time management
- Safety compliance
- Problem resolution
- Attention to detail
- Inventory management
- Project coordination
- Water extraction methods
- Service enhancement
- Pet stain removal
- Residential cleaning
- Sanitization procedures
- Deep cleaning expertise
- Eco-friendly cleaning solutions
- Equipment transport
- Spot treatment application
- Odor control
- Allergen reduction
- Fabric protection application
- Detail-oriented approach
- Chemical safety
- Valid Driver's license
- Upholstery care
- Extraction tools
- Upholstery care
- Steam cleaning proficiency
- Stain removal techniques
- Supply management
- Chemical handling
- Floor care
- Carpet preparation
- Deodorizing treatments
- Commercial cleaning
- Cleaning techniques
- Steam cleaning
- Carpet repair
- Eco-friendly cleaning
- Carpet assessment
- Detail-oriented
- Dry cleaning
- Deep stain removal
- Water extraction
- Spot treatment
- Odor control
- Fabric protection
- Salesmanship
- Organizational skills
- Health standards
- Basic mathematics
- Damage control
- Administrative support
- Problem resolution
- Decision-making
Timeline
Assistant Carpet Cleaner
Carpet Cure
03.2025 - Current
High School Diploma -
Mesiqute High School
Diploma of Veterinary Assistant - Veterinary Science
East Valley Institute of Technology