Devin Noonan
LPN
Columbia,MO
Summary
Proven track record in enhancing patient and customer satisfaction at MU Healthcare, leveraging strong organizational skills and HIPAA compliance knowledge. Skilled in teamwork and collaboration, significantly improved operational efficiency. Excelled in document management and electronic charting, contributing to a well-coordinated, results-driven healthcare environment.
Overview
13
13
years of professional experience
Work History
NICU Unit Clerk
MU Healthcare
10.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Provided clerical support, addressing routine, and special requirements.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Arranged discharges and patient transportations.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
Scheduling Coordinator
Columbia Dentistry For Children
08.2019 - 08.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained up-to-date knowledge of insurance requirements, ensuring accurate information was provided to patients during the scheduling process.
- Utilized electronic health record systems effectively to input accurate data and minimize errors in documentation or communication between providers.
- Streamlined appointment scheduling process, resulting in improved patient satisfaction and reduced wait times.
- Proactively monitored schedule changes due to provider availability, minimizing disruption to patient care plans.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
- Trained new staff members on scheduling protocols, contributing to a well-prepared team of patient coordinators.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Provided compassionate assistance to patients experiencing difficulties in navigating the scheduling process.
Certified Pharmacy Technician
Kilgore's MedicalPharmacy
03.2017 - 08.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
Salon Manager/Licensed Cosmetologist
SmartStyle Family Hair Salon
07.2011 - 09.2013
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Handled employee scheduling and coverage needs during business hours.
- Managed cash flow, business transactions, banking, and accounting processes.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Achieved personal sales goals by upselling products to meet individual needs.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
Education
Practical Nursing - Nursing
Moberly Area Community College
Columbia, MO 05.2001 -
Cosmetology - Cosmetology
Sam Brown's Intsitute of Cosmetology And Barbering
Columbia, MO 05.2001 -
High School Diploma -
Moberly Sr. High School
Moberly, MO 05.2001 -
Skills
Strong Organization
Chart updating
Document Management
Reception Management
Documentation skills
Electronic Charting
HIPAA Compliance
Medical Terminology
Documenting vital signs
Discharge support
Teamwork and Collaboration
Timeline
NICU Unit Clerk
MU Healthcare
10.2022 - Current
Scheduling Coordinator
Columbia Dentistry For Children
08.2019 - 08.2021
Certified Pharmacy Technician
Kilgore's MedicalPharmacy
03.2017 - 08.2019
Salon Manager/Licensed Cosmetologist
SmartStyle Family Hair Salon
07.2011 - 09.2013
Practical Nursing - Nursing
Moberly Area Community College
05.2001 -
Cosmetology - Cosmetology
Sam Brown's Intsitute of Cosmetology And Barbering
05.2001 -
High School Diploma -
Moberly Sr. High School
05.2001 -
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