Devin Norton
Cleveland,,Ga
Summary
Adept at swiftly resolving customer issues, my tenure at Windstream Communications, Inc. honed my problem-solving and empathy skills, enhancing customer satisfaction. Skilled in both hardware troubleshooting and effective communication, I consistently improved service quality, demonstrating a commitment to excellence and teamwork in dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Technician
Windstream Communications, Inc.
09.2021 - Current
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Enhanced customer experience with personalized assistance and product recommendations.
Groundskeeper
City of Dahlonega
04.2018 - 09.2021
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
Education
GED -
Woody Gap High School
Suches, Ga07.2020
Skills
- Installations and repairs
- Hardware troubleshooting
- Documentation and reporting
- Equipment installation
- Service quality standards
- Network systems
- Customer empathy
- Service calls
- Troubleshooting methods
- Teamwork
- Teamwork and collaboration
- Software troubleshooting
- Troubleshooting and diagnosis
- Customer service
- Problem-solving
- Problem-solving skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Understanding customer needs
- Customer service excellence
- Organizational skills
- Team collaboration
- Shipping and receiving
- Calm under pressure
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Money handling
- Decision-making
- Problem resolution
- Teamwork skills
- Relationship building
- Customer relations
- Phone etiquette
- Microsoft office
- Call center experience
- Team building
- Data entry
- Task prioritization
- Stress tolerance
- Self motivation
- Product knowledge
- Medical terminology
- Interpersonal skills
- Customer relationship management
- Analytical thinking
- Work prioritization
- Conflict resolution
- Information gathering
- Goal setting
- Professionalism
- Problem-solving aptitude
Certification
Over my tenure Windstream I have acquired certification for climbing school and also have my DOT medical card to drive a bucket truck or any DOT vehicle
Timeline
Customer Service Technician
Windstream Communications, Inc.
09.2021 - Current
Groundskeeper
City of Dahlonega
04.2018 - 09.2021
GED -
Woody Gap High School
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