Devin O’Connor

• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
• Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.

• Streamlined Medicare Part A and B claims processing by implementing efficient organizational strategies.
• Enhanced accuracy in claims processing by thoroughly reviewing medical records and verifying patient eligibility.
• Expedited claim approvals with timely submission of accurate and complete documentation.
• Collaborated with healthcare providers to ensure proper billing codes were used, reducing errors and improving payment turnaround time.

• Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
• Streamlined communication channels for improved efficiency in handling customer concerns.
• Implemented new strategies to reduce average call handling time while maintaining high-quality service.
• Maintained a positive work environment, fostering team collaboration and continuous improvement.

• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
• Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
• Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.

Assisted with benefit inquiries and correspondance requests, adjudicated claims, submitted provider complaints

Maintained exceptional metrics in handle time, first call resolution, and assisted with the offline team to adjust claims