Information Technology Support Specialist
The Noreen Falcone Center, LeMoyne College
Syracuse, NY
09.2012 - 01.2016
- Troubleshot and resolved hardware issues by disassembling computer systems.
- Assisted in the planning, organization, and coordination of campus events.
- Provided technical support to students and faculty by addressing their hardware inquiries
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.