Devin Pennington
Jacksonville,FL
Summary
Results-oriented professional with 25 years of management and sales experience. Demonstrated expertise in customer service, administrative operations, and sales. Skilled in Microsoft applications and proficient in sales reporting, employee scheduling, vendor relationship management, inventory oversight, and employee management. Seeking a position that maximizes my management, administrative, and sales skills.
Overview
25
25
years of professional experience
Work History
Service Manager
Industrial Battery and Charger Inc.
Jacksonville, FL
07.2021 - 08.2024
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Created standard operating procedures for all service functions.
- Conducted performance reviews and provided constructive feedback to staff members.
- Managed inventory levels for servicing customers' needs.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Created employee work schedules to keep shifts properly staffed.
- Coordinated with the warranty department to process claims and provide customer support.
- Ensured compliance with applicable laws and regulations related to services provided.
- Achieved high levels of efficiency by consistently upholding daily safety protocols.
Department Supervisor
Lowe's
Jacksonville, FL
03.2016 - 07.2021
- Oversaw operations in multiple departments, including paint, electrical, seasonal, and outdoor power equipment.
- Conducted daily and weekly inventory counts to ensure optimal inventory control
- Managed all tasks related to opening and closing operations.
- Evaluated departmental performance, detected areas for enhancement, and executed corrective actions.
- Provided knowledgeable leadership and successfully handled routine operations and special projects as a substitute for upper management.
- Managed the receipt and pricing of merchandise, carefully allocating appropriate items and quantities for sales floor placement and displays.
Inventory Manager
WIS
Jacksonville, FL
07.2013 - 03.2016
- Managed inventory counts and carried out data collection operations for leading companies such as Publix, Lowe's, Dollar General, Dillard's, Napa Auto Parts, and West Marine.
- Conducted thorough research to identify and reconcile inconsistencies between digital inventory records and physical counts.
- Provided guidance and training to improve the performance of new employees in their roles.
- Managed the upkeep of equipment and company vehicles, guaranteeing their proper functioning.
- Led and supervised large crews composed of up to 100 inventory auditors.
- Managed accounts in both large and small market territories.
- Maintained regular travel schedule from South Georgia to Central Florida.
Senior Assistant Store Manager
Sunglass Hut
06.2008 - 07.2013
- Identified financial strengths and weaknesses through continuous review of KPIs and tracking sheets.
- Efficiently managed inventory through regular cycle counts and implementation of effective loss prevention strategies
- Ensured accurate payroll processing through consistent verification of timesheets.
- Maintained display alignment with changing inventory lines and seasonal merchandise updates.
- Delivered consistent customer service to develop and expand customer base.
- Aligned store personnel goals with corporate objectives and monitored progress.
- Maintained accurate records of all transactions related to merchandise purchases or returns.
Assistant Store Manager
Reebok
04.2002 - 06.2008
- Coordinated the recruitment and interview processes for associate candidates.
- Facilitated the development of all associates by providing extensive training on daily operations and procedures.
- Managed various administrative tasks related to purchasing, record-keeping, payroll, scheduling, and maintaining secure deposits and receipts for cash register operations.
- Managed inventory levels efficiently to balance cost control and store preparedness for expected demands.
- Ensured business needs were met with well-structured team schedules, maintaining optimal employee coverage.
- Managed and maintained efficient cash handling processes, ensuring high levels of accuracy.
Assistant Store Manager
KB Toys
St.Augustine, FL
07.1999 - 07.2003
- Managed the merchandising process for all new products.
- Maintained a high standard of accuracy by conducting daily audits on paperwork.
- Ensured that all new team members were fully trained in the day-to-day operations.
- Processed all shipments and audited manifest.
- Maintained day-to-day payroll operations with efficiency.
- Captivated customers with visually appealing merchandise arrangements.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Education
High School Diploma -
Allen D Nease Senior High School
Ponte Vedra, FL01-2001
Skills
- Sales reporting
- Employee scheduling
- Vendor relationship management
- Inventory oversight
- Employee management
- Customer service management
- Staff Supervision
- Performance Evaluations
- Project Planning
- Service Quality Management
- Schedule Management
- Heavy Equipment Operation
- Quality Assurance
- Preventive Maintenance
References
- Drayton Fraley, 904-806-5032
- Tony Ng, 904-449-6301
- Adam Fehr, 904-392-2147
- John Eller, 770-856-7897
Timeline
Service Manager
Industrial Battery and Charger Inc.
07.2021 - 08.2024
Department Supervisor
Lowe's
03.2016 - 07.2021
Inventory Manager
WIS
07.2013 - 03.2016
Senior Assistant Store Manager
Sunglass Hut
06.2008 - 07.2013
Assistant Store Manager
Reebok
04.2002 - 06.2008
Assistant Store Manager
KB Toys
07.1999 - 07.2003
High School Diploma -
Allen D Nease Senior High School
Similar Profiles
Bryan BlackmonBryan Blackmon
Service Technician at IBCI Industrial Battery and Charger Inc.Service Technician at IBCI Industrial Battery and Charger Inc.
Jordan CampbellJordan Campbell
Sales and Service Representative at Industrial Battery SupplySales and Service Representative at Industrial Battery Supply
Simranjot SinghSimranjot Singh
Truck Driver at Charger LogisticsTruck Driver at Charger Logistics
Destiny FieldsDestiny Fields
Fraud Operations Specialist at CitibankFraud Operations Specialist at Citibank
Gerald PeterkinGerald Peterkin
Member Services Supervisor at BusinessolverMember Services Supervisor at Businessolver