Devin Phillip
Lincoln,NE
Summary
Seasoned Clinical Services Supervisor with extensive experience at Alivation Health, demonstrating strong capabilities in healthcare administration and emotional intelligence. Notable achievements include significant enhancements in clinical quality and patient care management, resulting in improved patient outcomes. Proficient in documentation management and team collaboration, dedicated to driving operational excellence while ensuring compassionate care.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Clinical Services Supervisor
Alivation Health
Lincoln , NE
11.2019 - 10.2024
- Provided training, guidance, and supervision to clinical staff members.
- Managed the day-to-day operations of the clinical services department.
- Ensured compliance with applicable state and federal regulations related to clinical services delivery.
- Monitored client progress and outcomes, making necessary adjustments as needed.
- Identified areas of improvement within the organization's clinical services program, recommending changes as appropriate.
- Facilitated communication between various departments to ensure effective coordination of patient care activities.
- Collaborated with other healthcare professionals on interdisciplinary teams to develop individualized treatment plans for patients.
- Maintained accurate records of patient encounters, treatments, medications, test results.
- Evaluated performance of staff members in order to identify areas for professional development or growth opportunities.
- Reviewed medical charts regularly to ensure accuracy and completeness of documentation.
- Acted as a liaison between patients and families and other healthcare providers involved in their care.
- Oversaw implementation of quality assurance protocols designed to improve safety and reduce risk associated with client care.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
- Liaised between patients and physicians, initiating discussions regarding care.
- Collaborated with healthcare professionals to deliver high-quality patient care.
- Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
- Oversaw daily activities and interactions with patients.
- Enforced compliance with local, state and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, OSHA and CLIA.
- Managed clinical operations and procedures and enforced adherence to federal and state regulations and healthcare law requirements.
- Educated patients and caregivers on diagnoses, treatment plans and wound or disease management.
- Enforced compliance with local, state and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA and OSHA.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Interviewed applicants and made recommendations for new hires.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Facilitated implementation of customer service initiatives and provided training and guidance to staff to achieve patient care and service goals.
- Evaluated quality index scores and key performance indicators to identify opportunities for improvement.
- Provided clinical oversight for many patients.
- Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization.
- Employed data security methods to keep patient information confidential when reviewing clinic records.
- Accurately created patient charts for new and existing patients, and implemented organizing systems to streamline patient records management.
- Monitored and tracked medication of patients and maintained medical equipment.
- Trained staff and providers in medical office procedures to standardize quality of care.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
MHCCS
Lancaster Crisis Center
Lincoln, NE
10.2018 - 01.2020
- Provided assessments, diagnoses, and treatment plans for clients with mental health issues.
- Conducted interviews and assessments to identify areas of need and develop appropriate interventions.
- Maintained a high level of confidentiality when working with clients on sensitive matters.
- Collaborated with other professionals to coordinate care for clients with complex needs.
- Provided crisis intervention services as needed in order to ensure safety of clients.
- Monitored progress of clients throughout their course of treatment.
- Tracked data related to client outcomes, program effectiveness, and service utilization rates.
- Advised family members on strategies for supporting their loved ones through recovery process.
- Attended court hearings as necessary to ensure safety of the patient and court employees regarding cases involving mentally ill individuals.
- Coordinated referrals to external agencies or specialists when additional support was required by clients.
- Assisted clients in navigating various systems such as housing, employment, education.
- Ensured compliance with all regulations pertaining to Mental Health Case Management services.
- Participated in case reviews and team meetings to discuss best practices for providing quality care.
- Actively listened while engaging with clients during one-on-one sessions.
- Created detailed reports documenting interactions with clients and progress towards goals.
- Responded promptly to emergency calls from distressed individuals seeking assistance.
- Provided guidance on lifestyle changes that could benefit individuals struggling with mental illness.
- Guided clients in developing skills or strategies for dealing with problems.
- Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Prepared and maintained required treatment records and reports.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
- Modified treatment activities or approaches as needed to comply with changes in clients' status.
- Assessed patients for risk of suicide attempts or harmful behavior toward others.
- Counseled family members to assist in understanding, dealing with or supporting clients or patients.
- Collected information about clients through interviews, observation, or tests.
- Referred patients or clients to community resources or specialists.
- Met with probation officers and police to exchange necessary information during treatment process.
Mental Health Technician
Lincoln Regional Center
Lincoln, NE
05.2011 - 01.2018
- Participated in daily multidisciplinary team meetings to discuss patient progress and plan further interventions.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Encouraged positive behaviors through rewards systems when appropriate.
- Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
- Assisted in transporting clients to appointments outside the facility when necessary.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Supervised visitors entering the facility according to established security protocols.
- Actively participated in continuing education programs related to mental health care delivery.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Facilitated group therapy sessions under supervision of a mental health professional.
- Developed positive relationships with patients while maintaining professional boundaries.
- Provided excellent service to patients through personable communication.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Tracked client movement on and off unit by documenting times and destinations.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Documented patient interactions in compliance with HIPAA requirements.
- Utilized de-escalation techniques to manage and prevent patient crises effectively.
- Tracked and replenished inventory of therapeutic supplies and materials.
- Engaged patients in therapeutic activities designed to enhance mental wellness and social skills.
- Assisted in developing and implementing treatment plans for patients with various mental health disorders.
- Facilitated group therapy sessions, providing a supportive environment for patient interaction.
- Maintained detailed records of patient progress and treatment outcomes.
- Conducted one-on-one sessions with patients to provide emotional support and crisis intervention.
- Administered medications as prescribed, ensuring adherence to treatment protocols.
- Ensured a safe and secure environment for patients, adhering to facility safety protocols.
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Influenced patients' behavior with interaction, counseling or instruction.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Recorded patients' health metrics using thermometers or blood pressure gauges.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
- Accompanied patients to medical and counseling appointments.
- Led individual and group therapy supporting prescribed procedures.
- Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
- Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
- Administered oral medications following physician's prescriptions and instructions.
Vocational Center Manager
Developmental Serivces of Nebraska
Lincoln, NE
11.2001 - 05.2010
- Developed, implemented, and managed center's budget.
- Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
- Established customer service standards for the center and monitored performance of staff against those standards.
- Created operational plans for the center in order to maximize efficiency and productivity.
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
- Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.
- Recruited new employees by conducting interviews and orientations for new hires.
- Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management.
- Evaluated job performances of team members regularly through feedback sessions.
- Coordinated and sought out contracts with different companies to bring work within the center for the clients on a piece rate, to teach work and quality insurance skills
- Organized training programs for existing staff members in order to keep them up-to-date on industry trends or changes in company policy.
- Collaborated with senior leadership teams on initiatives that would improve overall operations at the center.
- Motivated and led team members to work together to achieve targets.
- Kept facility clean, safe, and well-organized to maximize productivity and provide professional impression to all patrons.
- Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Coordinated event planning and execution, enhancing center engagement and outreach.
- Led crisis management efforts, ensuring minimal disruption to center operations.
- Developed and ran behavior modification and skill acquisition programs within state guidlelines and tracked clients progress and willingness to engage in achievements and goals.
- Fostered an inclusive environment, promoting diversity and employee well-being.
- Conducted regular facility inspections to ensure safety and maintenance standards were met.
- Managed inventory control, ensuring adequate supplies while minimizing waste.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage clients and staff in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Human Services
Southeast Community College
Lincoln, Nebraska, NESkills
- Documentation management
- Healthcare administration
- Emergency situational awareness
- Direct patient care
- Unit supervision
- Patient care management
- Patient relationship management
- Training program implementation
- Office procedures
- Addressing questions and concerns
- Compliance oversight
- Case management
- Patient records administration
- Training and mentoring
- Clinical quality improvement
- Clinical safety
- Organizing staff schedules
- Records management
- HIPAA
- Managerial experience
- Data filing and maintenance
- Patient flow
- Unit leadership
- Patient service
- Payroll administration
- Employee issue resolution
- Managing patient cases
- Meeting participation
- Effective communication
- Charting and clinical documentation
- Excellent customer service skills
- Suicide prevention
- Patient safety management
- Collaborative treatment planning
- Emergency intervention
- Trauma-informed care
- Group therapy facilitation
- Progress monitoring
- Behavior management
- Therapeutic communication
- Vitals monitoring
- Adaptability
- Medical Terminology
- Care coordination
- Professionalism
- Team building
- Problem-solving aptitude
- Progress documentation
- Dispense medicines
- Multitasking Abilities
- Self motivation
- Teamwork
- Problem-solving abilities
- Behavioral support
- First Aid/CPR
- Cultural competence
- Intake documentation
- Intake assessment
- De-Escalation Techniques
- Behavioral health
- Patient Care Coordination
- Patient Rights
- Patient Advocacy
- Coordinating care
- Emotional Intelligence
- Time management abilities
- Record-keeping
- Patient confidentiality
- Detail-orientated
- Heartsaver CPR AED
- Encouragement and motivation
- Conflict Resolution
- Reliability
- Medication monitoring
- Service referral
- Anger management techniques
- Dual diagnoses educated
- Mental health evaluations
- PTSD educated
- Expertise in crisis intervention techniques
- Maintain records
- Team collaboration
- Skilled in intake interviewing
- Behavior Modification Techniques
- Learning disability awareness
Affiliations
- Weight lifting
- Reading
- Spending time with my grandchildren
- Long walks with my dog
- Attending different community activities
- Listening to music
- Meditating
Accomplishments
- I received the "infectious laugh" award at Alivation 5 years in a row. It was an award given to the person who's laughter and joking would lighten up the facility and make others laugh, decreasing stress in the office
Certification
- CPR
- First Aid
- Mandt
- TACT II
- Crisis intervention
References
References available upon request.
Timeline
Clinical Services Supervisor
Alivation Health
11.2019 - 10.2024
MHCCS
Lancaster Crisis Center
10.2018 - 01.2020
Mental Health Technician
Lincoln Regional Center
05.2011 - 01.2018
Vocational Center Manager
Developmental Serivces of Nebraska
11.2001 - 05.2010
Human Services
Southeast Community College
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