Devin Pierce
Seattle,WA
Summary
Results-driven Asset Protection Manager with extensive multi-unit leadership experience in retail. Expertise in shrink reduction, risk mitigation, and operational excellence, leveraging data analytics and emerging technologies to strengthen security measures. Proven track record in conducting complex investigations, implementing strategic process improvements, and developing high-performing teams to stabilize high-shrink locations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Interim Asset Protection Manager
Nordstrom Store 1
09.2025 - Current
- Conducted internal investigations focused on identifying risks, resolving discrepancies, and ensuring compliance with company policies.
- Achieved alignment of Asset Protection strategies with organizational objectives through effective leadership.
- Strengthened partnerships with Store Management and HR to enhance loss prevention initiatives.
- Promoted a culture of safety by educating staff on emergency preparedness protocols and leading drills.
- Ensured compliance through accurate incident reporting and timely communication of Asset Protection matters.
- Analyzed theft and loss trends using data analytics, driving significant risk reduction efforts.
- Developed and implemented comprehensive strategies to minimize loss and protect company assets.
- Fostered strong relationships with local law enforcement to ensure prompt response during emergencies or criminal incidents.
- Led initiatives to reduce shrinkage and enhance store profitability.
Asset Protection Manager
Nordstrom
08.2023 - 09.2025
- Oversaw complex internal investigations across the region, ensuring strict adherence to company guidelines, evidence retention standards, and compliance requirements through established quality controls.
- Led the regional rollout of shrink-reduction initiatives across multiple locations, achieving 100% compliance while promoting best-practice sharing among districts to drive consistent execution.
- Analyzed and interpreted shrink data from multiple sources to proactively identify processing errors, internal theft, and external theft trends, enabling targeted prevention strategies.
- Monitored KPIs and exception-based reporting to identify root causes in high-shrink locations and implement corrective action plans, resulting in measurable reductions in overall loss.
- Developed and delivered comprehensive Asset Protection training for 200+ associates, covering security protocols, safety preparedness, and shrink-elimination strategies to elevate regional capability.
Asset Protection Manager
Nordstrom
03.2022 - 05.2022
- Reduced shrink by 5.2 percentage points (8.6% to 3.4%) through the execution of targeted Asset Protection initiatives and operational risk-mitigation strategies.
- Recognized as the top-performing Asset Protection leader in the region, based on excellence in investigations, successful case closures, and sustained team development.
- Coached and mentored Asset Protection teams to consistently meet and exceed performance standards, reinforcing accountability, investigative quality, and professional growth.
- Oversaw regional review and approval of all Asset Protection incident reports and cases, ensuring procedural compliance, documentation accuracy, and investigative integrity.
- Collaborated with Asset Protection and Operations leadership to strengthen building security standards, safety protocols, and emergency preparedness across locations.
- Served as a key member of Emergency Response teams, leading effective mitigation of safety incidents to maintain a secure environment for customers and employees.
- Executed emergency response actions, including first aid administration, de-escalation of hostile situations, and activation of emergency protocols.
- Conducted root-cause analysis of inventory discrepancies, implementing corrective actions that improved inventory accuracy and overall control effectiveness.
Asset Protection Multi-store Agent
Nordstrom
02.2021 - 03.2022
- Conducted routine operational audits to identify procedural gaps, pre-shrink indicators, and safety compliance risks, driving corrective actions and operational consistency.
- Partnered with store and operations leadership to ensure accurate inventory management, uphold stockroom standards, and control shrink across departments, including oversight of physical inventories, store fulfillment, and divisional inventory standards.
- Utilized CCTV and on-floor surveillance strategies to deter, detect, and apprehend theft in full compliance with company policies and legal standards.
- Initiated and supported investigations involving internal theft, fraud, and Organized Retail Crime (ORC), ensuring thorough, accurate, and compliant documentation of all cases and incidents.
- Responded to security and emergency incidents, administering first aid and executing de-escalation protocols as a member of the Emergency Response team to maintain a safe environment.
- Delivered consistent, effective training to store personnel on safety procedures and loss prevention best practices, strengthening awareness, accountability, and program compliance.
- Analyzed exception reports and operational data to identify theft trends and processing errors, conducting root-cause analysis in high-shrink areas and implementing targeted corrective actions.
Asset Protection Multi-store Agent
Nordstrom
03.2020 - 02.2022
- Conducted routine operational audits across multiple store locations to evaluate operational effectiveness, identify pre-shrink indicators, and ensure compliance with safety and loss-prevention standards.
- Delivered clear, consistent safety and Asset Protection training to store personnel, reinforcing a culture of awareness, accountability, and policy compliance.
- Utilized advanced surveillance methods, including CCTV, remote monitoring, and on-floor observation, to detect, deter, and apprehend theft and fraud in accordance with company policy.
- Initiated and supported investigations involving Organized Retail Crime (ORC), internal theft, and external theft, partnering with store leadership and law enforcement as appropriate.
- Managed internal and external investigations across multiple locations, ensuring accurate, timely, and compliant documentation of all Asset Protection incidents and cases.
- Monitored and followed up on investigative cases, ensuring progress, resolution, and adherence to company policies and applicable laws.
- Evaluated operational workflows to identify vulnerabilities and recommend process improvements that strengthened controls and reduced shrink.
Education
Associates - Criminal Justice
American River College
Sacramento, CA01.2026
Skills
- Security systems management
- Internal audits
- Case report writing
- Physical security
- Investigation techniques
- Data analysis
- Risk management
- Team leadership
- Strong analytical skills
- Strategic Decision-making
- Ethics and integrity
- Inventory control management
Certification
- Level 1 Investigative Interviewing Techniques Wicklander-Zulawski & Associates
- AED Certification
- First Aid Certification
- CPR Certification
Timeline
Interim Asset Protection Manager
Nordstrom Store 1
09.2025 - Current
Asset Protection Manager
Nordstrom
08.2023 - 09.2025
Asset Protection Manager
Nordstrom
03.2022 - 05.2022
Asset Protection Multi-store Agent
Nordstrom
02.2021 - 03.2022
Asset Protection Multi-store Agent
Nordstrom
03.2020 - 02.2022
Associates - Criminal Justice
American River College
Awards
- Nordstrom Asset Protection Manger of the Year Award, August 2024, Multi-region wide
- Nordstrom Cash Call Award 8X (Multiple locations)
- Nordstrom All-Star award, February 2021