Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Software
Timeline
BusinessAnalyst
Devin Pimentel

Devin Pimentel

Lead Specialist, Business Support
Bentonville,AR

Summary

Results-driven individual with exceptional communication and project management skills, offering experience in cross-functional initiatives, optimizing processes, and delivering operational excellence. Skilled in risk assessment and problem-solving, with a track record of balancing strategic direction and tactical execution. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments, while taking a proactive approach to identifying and addressing issues, and optimizing processes to support team objectives.

Overview

10
10
years of professional experience

Work History

Lead Specialist, Business Support

Walmart
07.2023 - Current
  • Generated reports with varying frequencies detailing findings and recommendations to support the business by closing long-standing cases.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed several project plans, timelines and deliverables.
  • Devised, implemented, and regularly reviewed processes and procedures to streamline operations.
  • Evaluated staff performance regularly and provided coaching to address inefficiencies by completing approximately 15 quality audits per month.

Team Leader, Contact Center

Walmart
09.2020 - 07.2023
  • Assisted in biweekly recruitment to build team of top performers.
  • Evaluated staff performance and provided coaching to address inefficiencies by completing 30-45 quality audits per month.
  • Devised and implemented processes and procedures to streamline operations.
  • Developed effective performance improvement plans in alignment with goals and specifications.
  • Maintained focus during busy times and delegated tasks to associates to keep business running smoothly.

Resolution Specialist, Contact Center

Walmart
09.2016 - 09.2020
  • Utilized and regularly maintained quality guidelines, knowledge, and resources used for triaging service requests from all Walmart US stores.
  • Analyzed, recorded, and transcribed data from merchandising resource systems into appropriate ticketing systems for resolution or escalation producing 30-45 tickets per day.
  • Maintained regular communication with all business levels and partners to circumvent any product or monetary loss at store-level.
  • Regularly utilized critical thinking to break down problems, evaluate solutions and make effective decisions.
  • Worked well in a team setting, providing support and guidance to leaders and peers.

Electronics Sales Associate

Walmart
12.2014 - 09.2016
  • Provided excellent customer service by greeting customers, educating on product knowledge, locating merchandise, assisting with purchases, and referring concerns where appropriate.
  • Contributed to maintaining the work area and ensured that it met safe, clean, and hazard-free environment standards.
  • Maintained open communication with peers and leaders to create a positive shopping experience for all customers.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Bachelor of Science - Business Management & Leadership

Bellevue University
Bellevue, NE
05-2026

High School Diploma -

Bentonville High School
Bentonville, AR
05.2016

Skills

  • Analytical thinking
  • Business reporting
  • Knowledge sharing
  • Operations management
  • Organization and planning
  • Process optimization
  • Proficient in Microsoft Office software
  • Risk management
  • Root-cause analysis
  • Team collaboration
  • Time management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balancePersonal development programsPaid time offHealthcare benefits

Quote

We keep moving forward, opening new doors, and doing new things, because we're curious and curiosity keeps leading us down new paths.
Walt Disney

Software

Microsoft Office

Oracle

PowerBI

Retail Link

Tableau

Timeline

Lead Specialist, Business Support

Walmart
07.2023 - Current

Team Leader, Contact Center

Walmart
09.2020 - 07.2023

Resolution Specialist, Contact Center

Walmart
09.2016 - 09.2020

Electronics Sales Associate

Walmart
12.2014 - 09.2016

Bachelor of Science - Business Management & Leadership

Bellevue University

High School Diploma -

Bentonville High School

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Devin PimentelLead Specialist, Business Support