Parts Manager
JX Enterprises
11.2020 - Current
- Deliver exceptional customer service for our retail parts business
- Greet customers and assist in parts selection
- Answer questions, provide price quotes, inform of companion part requirements and specials in-person and over the phone
- Keep customers informed on status of special order and back-order parts
- Receive, locate, bill and fulfill orders
- Handle customer returns
- Manage inventory levels to achieve target turns while minimizing stockouts and lost sales
- Relieve the inventory of slow and non-moving stock
- Create sales opportunities in parts department
- Oversee parts warranty procedures
- Assist with reviewing part costs and controlling retail pricing of parts with guidance from the SBU
- Work with Parts Manager and Human Resources to assist in the selection, hiring, training and development of employees
- Provide training and guidance for various Parts Department functions, as necessary
- Direct and mentor employees and ensure all duties are completed
- Other duties as assigned
