Open To Work
Devin Prairie
Saratoga Springs,UT
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Work Type
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Career advancementWork-life balanceCompany CultureSummary
Dynamic System Administrator Team Lead with extensive experience at Turn 10 Studios, excelling in Microsoft Azure and automation. Proven track record in enhancing support efficiency and optimizing CI/CD pipelines. Strong leadership and collaboration skills foster team growth and drive project success, ensuring robust infrastructure and seamless user experiences.
Overview
6
6
years of professional experience
Work History
System Administrator Team Lead
Turn 10 Studios
12.2024 - 07.2025
- Led System Administrator team to resolve critical infrastructure and access issues.
- Developed and implemented Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to demonstrate team value.
- Spearheaded knowledge base initiatives to enhance support efficiency and user self-service capabilities.
- Optimized Jira Service Management platform through automation improvements and user experience enhancements.
- Established incident response procedures and documented best practices for system administration tasks.
- Collaborated with developers to optimize system resources for project requirements.
- Coordinated professional development initiatives, including training and regular coaching sessions for staff members.
DevOps Engineer
Turn 10 Studios
07.2024 - 12.2024
- Delivered Tier 3 technical support for Microsoft Azure, Perforce, TeamCity, SAN/NAS, and CI/CD build pipelines.
- Optimized CI/CD pipeline performance and resolved build failures efficiently.
- Migrated self-hosted inventory database to Jira Assets, enhancing data management.
- Deployed and configured on-premises SQL Server with Azure storage backup integration.
- Managed Azure resources including Storage Accounts, Service Principal Names, Virtual Machines, and Key Vaults.
- Authored and maintained Chef cookbooks to improve infrastructure reliability.
- Collaborated with developers to troubleshoot application issues promptly.
- Oversaw configuration and maintenance of web servers to ensure operational stability.
System Administrator
Turn 10 Studios
07.2023 - 07.2024
- Executed comprehensive infrastructure monitoring and Tier 2 support across Azure, Azure DevOps, Confluence, Jira, and SQL environments.
- Resolved complex authentication and access management issues, ensuring system security.
- Managed build pipelines and agents to enable seamless continuous integration processes.
- Boosted system reliability through proactive monitoring and incident prevention strategies.
- Created technical documentation and standard operating procedures to standardize workflows.
- Streamlined onboarding for remote teams, enhancing efficiency and user experience.
- Facilitated growth of System Administrator team from one to four engineers through effective training.
- Troubleshot application errors while providing timely technical support to end-users.
Technical Support Engineer
Pure Storage
Utah
06.2021 - 11.2022
- Delivered technical support for enterprise storage solutions, including Pure Storage FlashArray and FlashBlade systems.
- Executed system upgrades and maintenance to enhance performance in customer environments.
- Ensured reliability of storage systems across diverse enterprise deployments.
- Troubleshot complex storage issues, providing thorough root cause analysis.
- Collaborated with customers to implement best practices for effective storage management.
- Maintained expertise in Linux and Unix systems alongside storage principles.
Associate Technical Support Engineer
Centrify (Delinea)
Utah
09.2019 - 06.2021
- Supported Identity-as-a-Service infrastructure security solutions for enterprise customers
- Managed Centrify solutions for Linux/Unix system integration with Microsoft Active Directory
- Implemented and troubleshot identity and access management solutions
- Worked extensively with Active Directory, Kerberos, LDAP, Microsoft SQL Server, and Samba technologies
- Provided technical guidance on identity management best practices and security protocols
Education
Bachelor of Science - Information Technology
08.2019
- Relevant Coursework: Windows Server Administration, Linux Server Administration, Cisco Networking, Palo Alto Firewalls, VMware Virtualization, Amazon Web Services (AWS)
- 3.90 GPA
- Web Server Saver, Capstone Project: Designed and implemented a system to detect web server load and bring new virtual web servers online to distribute the load
Skills
- Microsoft Azure
- Azure Virtual Machines
- Azure Key Vaults
- Azure Storage Accounts
- Azure Entra
- Privileged Identity Management (PIM)
- Azure Identity Management (AIM)
- Azure DevOps (ADO)
- TeamCity
- Build Agents
- CI/CD Pipelines
- Automation
- Infrastructure as Code
- Perforce
- P4V
- P4Admin
- Perforce Proxies
- Local Clients
- Pure Storage FlashBlade
- Pure Storage FlashArray
- Qumulo
- HPE Nimble
- SAN
- NAS
- Chef
- Chef Cookbooks
- Chef-Manage
- Atlassian Jira Service Management
- Confluence
- Jira Assets
- SQL Server
- Azure SQL
- On-premises SQL
- Database Migration
- Linux
- Unix
- Red Hat Enterprise Linux (RHEL)
- CentOS 6/7
- Windows Server
- Active Directory
- Privileged Access Management (PAM)
- Identity Access Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
System Administrator Team Lead - Turn 10 Studios
12.2024 - 07.2025
DevOps Engineer - Turn 10 Studios
07.2024 - 12.2024
System Administrator - Turn 10 Studios
07.2023 - 07.2024
Technical Support Engineer - Pure Storage
06.2021 - 11.2022
Associate Technical Support Engineer - Centrify (Delinea)
09.2019 - 06.2021
Neumont College of Computer Science - Bachelor of Science, Information Technology
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