Devin Randolph
Jonesboro,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture..
Overview
15
15
years of professional experience
Work History
Supervisor of Operations
Summit Utilities
01.2022 - Current
- Supervises service work in a designated area to assure an efficient, economical, and safe operation in adherence with company policies and governmental regulations while providing good customer service and public relations
- Plans, schedules, assigns, directs, and supervises work related to the distribution of natural gas
- Evaluates and monitors work methods, quality standards, productivity, and work performance
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Kept high average of performance evaluations.
- Completed bi-weekly payroll for 12 or more employees.
Supervisor of Operations
Centerpoint Energy Inc
07.2021 - 01.2022
- Supervises service work in a designated area to assure an efficient, economical, and safe operation in adherence with company policies and governmental regulations while providing good customer service and public relations
- Plans, schedules, assigns, directs, and supervises work related to the distribution of natural gas
- Evaluates and monitors work methods, quality standards, productivity, and work performance
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Kept high average of performance evaluations.
- Completed bi-weekly payroll for 12 or more employees.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
C&M Leader
Centerpoint Energy Inc
08.2017 - 07.2021
- As a C&M Leader I lead and directs all gas distribution works for construction crew
- Tapping and Stopping
- Fusion, welding certified, Locating, Inspector, odor, operator, service tech, Turn on certified, inside leak, outside leak, service callout
- Identified team weak points and implemented corrective actions to resolve concerns.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained employees on natural gas pipe installation and assigned duties.
- Oversaw day-to-day activities of numerous employees in outside environment, fostering inspiring atmosphere to optimize employee experiences.
- Attended industry events to represent organization and build professional network.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
C&M Technician I&II
Centerpoint Energy Inc
07.2014 - 08.2017
- As a C&M technician I&II you perform company field operations necessary to accomplish the insulation, repair, and maintenance of natural gas distribution
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Managed maintenance activities, supervised staff and inspected equipment.
Water Technician
Dumas Water & Sewer
07.2009 - 07.2014
- As a water technician I treated water, repaired leaks, operator, read meters
- All of the above
- Collected water samples to test alkalinity, hardness, and residual levels.
- Performed routine maintenance and repairs on water-treatment plant equipment to reduce downtime.
- Monitored water production and tested water samples to evaluate quality and safety.
- Adhered to EPA and OSHA regulations.
- Monitored water quality and adjusted chemical dosages to meet regulatory standards.
- Operated equipment such as front-end loaders, forklifts, and slakers regularly.
- Prepared reports and documentation related to plant operations.
- Interpreted data to identify trends and address problems.
- Trained new employees on safe and productive water-treatment plant operation.
- Conducted regular inspections to enforce compliance with safety and environmental regulations.
- Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
- Developed and implemented risk management plans for water treatment plant.
- Used hand tools and power tools to maintain, repair and lubricate equipment.
Firefighter
Dumas Fire Department
07.2009 - 07.2014
- As a fireman I performed in rescue squad, hazmat cleans up.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
- Developed and implemented fire safety plans to increase preparedness and rapid response.
- Controlled hazardous materials and waste incidents to avoid fires and injuries.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Responded to emergency calls and provided medical assistance to injured individuals.
- Assisted with regular maintenance of firefighting equipment.
Education
Bachelor of Science - Business Administration
University of Phoenix
Phoenix, AZ03.2024
Associate of Arts - Business Fundamental
University of Phoenix
Phoenix, AZ03.2022
Welding - Master Welding
Tulsa Welding School
Tulsa, OK07.2009
High School Diploma -
Dumas High School
Dumas, AR05.2008
Skills
- Leadership
- Organization
- Customer Service
- Communication
- Decision Making
- Critical Thinking
- SAP experience (leak logistics, warehouse, exception dashboard)
- Microsoft Products
- Staff Management
- Database Administration
- Data Entry
- Scheduling
- Employee Supervision
- Financial Reporting
- Handling Complaints
- Leadership and Change Management
Volunteer Experience
- Special Olympics- Conway
- Polar Bear Plunge
- National Night Out
- Turkey Trout- Conway
- Chili Cook Off
- United Way- Arkansas
- Christmas Illumination for Conway
- Marked Tree Food Pantry
- Special Olympics-Jonesboro
- Coaching Basketball, Football Youth
Fishing ,Coaching Sports, Spending time with Family
I enjoy fishing coaching and mentoring the youth. Nothing makes me more happy than seeing my and family having success in there endeavors.
Timeline
Supervisor of Operations
Summit Utilities
01.2022 - Current
Supervisor of Operations
Centerpoint Energy Inc
07.2021 - 01.2022
C&M Leader
Centerpoint Energy Inc
08.2017 - 07.2021
C&M Technician I&II
Centerpoint Energy Inc
07.2014 - 08.2017
Water Technician
Dumas Water & Sewer
07.2009 - 07.2014
Firefighter
Dumas Fire Department
07.2009 - 07.2014
Bachelor of Science - Business Administration
University of Phoenix
Associate of Arts - Business Fundamental
University of Phoenix
Welding - Master Welding
Tulsa Welding School
High School Diploma -
Dumas High School
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