Devin Reynolds
Fraser,MI
Summary
Successful Analyst with a strong background in talent acquisition, employee relations, and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Analyst – Omnichannel Ops & Services Specialist
Best Buy
11.2021 - Current
- Data management of over 5,600 cases leading to over 11.6 million dollars saved for November
- Responsible for managing roughly 300 employee cases daily, touching 1,100+ stores company-wide
- Create cross-team functional relationships with dozens of team members, store employees, leaders, and more daily to improve customer and employee satisfaction
- Created new employee case management rhythm, leading to ~10% faster completion rate
- Created Work Instructions that led to about 15% increase in employee efficiency
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- On-boarding of over 5 new employees, providing skills, experience, and training needed to be successful in this role
Senior Coordinator – Employee Relations (Special Project)
Best Buy
04.2023 - 10.2023
- Researched, managed, & processed hundreds of cases across all aspects of Employee Relations, including Investigations, Policy creation, Performance Management, Ethics & Compliance, Employment Law and more
- Provided guidance to leaders ranging from Supervisors to Directors on proper employee conduct
- Partnered with Senior Managers on dozens of cases to provide next steps for investigations
- Reviewed, setup, and edited Senior Manager cases and case notes to ensure accuracy, leading to a 15% increase in case closure
- Assisted in developing and implementing HR policies and procedures to align with industry best practices.
- Coordinated with the human resources department to handle payroll and personnel databases.
Counter-Intelligence Senior Agent
Best Buy
10.2019 - 11.2021
- Led talent acquisition and coordinated 100% of recruitment phases for the department
- Coached, trained, and developed 12+ employees year-round in customer satisfaction, increasing the Net-Promoter Score by 40%
- Trained and coached employees on company services, leading to a 30% increase in Year-over-Year
- Assisted managers in the use of objectives and performance reviews as coaching tools for individual development
- Collaborated with store leaders to change the check-in process decreasing turn-time by 70%
Customer Experience Specialist (Advisor)
Best Buy
06.2014 - 10.2019
- Coached and developed members of multiple teams to improve client interactions and sales
- Implemented a 3-step process to improve store Net-Promoter Score that led to a 50% increase
- Generated over 1 million dollars in revenue within 12 months
- Trained and developed individuals in the new In-Home Advisor role in appliances which led to hundreds of thousands of dollars in revenue generated
- Trained and shadowed 3rd party teams to lessen the disconnect between both parties, increase employee sales accuracy, and increase client satisfaction
Education
Masters of Business Administration: Human Resource Management -
Colorado Technical University
Colorado Springs, COBachelor of Science: Psychology -
Wayne State University
Detroit, MISkills
- Documentation and Reporting
- Issue Identification
- Trend Forecasting
- System Analysis
- Data Management
- Human Resource Information Systems
- Cross-Functional Collaboration
- Culture Building
Websites
Certification
McKinsey Management Accelerator Program, Fraser, MI. 04/2023 - 07/2023
Timeline
Senior Coordinator – Employee Relations (Special Project)
Best Buy
04.2023 - 10.2023
Analyst – Omnichannel Ops & Services Specialist
Best Buy
11.2021 - Current
Counter-Intelligence Senior Agent
Best Buy
10.2019 - 11.2021
Customer Experience Specialist (Advisor)
Best Buy
06.2014 - 10.2019
Masters of Business Administration: Human Resource Management -
Colorado Technical University
Bachelor of Science: Psychology -
Wayne State University