Devin Roaf
Franklin
Summary
Dynamic automotive professional with extensive experience at Toyota Motor Manufacturing, excelling in vehicle maintenance and customer service. Proven problem solver with strong attention to detail, consistently ensuring safe and efficient operations. Recognized for maintaining accurate records and delivering exceptional service, driving customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Light Service Driver
AAA Northeast
West Charleston
12.2024 - Current
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Kept accurate logs of all deliveries and trips.
- Collected money, provided change and recorded transactions on receipts.
- Provided excellent customer service by promptly responding to inquiries and requests.
- Reviewed lists of station drops, dealers or customers, loading trucks with appropriate deliverables.
- Notified supervisor if additional supplies were needed for upcoming routes.
- Recorded deliveries and daily sales transactions.
Service Technician
Kia Motors
Concord
02.2023 - 08.2023
- Estimated cost of labor and materials for projects and communicated value to clients.
- Inspected equipment for proper operation and safety hazards prior to use.
- Resolved software-related issues by troubleshooting programs and applications.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Conducted service appointments to diagnose and fix problems.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Maintained accurate records of service calls, repairs, and parts used.
Automotive Technician
Toyota Motor Manufacturing
Watertown
03.2019 - 07.2022
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Maintained a clean working environment at all times.
- Maintained certifications and completed training on systems and components.
- Operated a variety of shop equipment safely and efficiently.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Evaluated, repaired and aligned vehicle suspensions.
Education
High School Diploma -
Whittier Tech
Haverhill, MA06-2018
Skills
- Vehicle maintenance
- Customer service
- Record keeping
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Safe driving practices
- Organization
- Strong customer service
- Multitasking
Languages
English
Native/ Bilingual
German
Limited
Timeline
Light Service Driver
AAA Northeast
12.2024 - Current
Service Technician
Kia Motors
02.2023 - 08.2023
Automotive Technician
Toyota Motor Manufacturing
03.2019 - 07.2022
High School Diploma -
Whittier Tech