Shaniya Miller

• Assisted quality assurance by inspecting items and removing defective parts.
• Used equipment properly to avoid workplace hazards or injuries on numerous occasions.
• Inspected final products to assess compliance with quality standards and established tolerances.
• Supported current production needs by moving items between equipment, conveyors, and staging areas.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels for amounts well over 1k.
• Worked flexible schedule and extra shifts to meet business needs weekly

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• Implemented efficient scheduling practices, optimizing staff coverage during peak hours for optimal customer support.
• Collaborated with team members to ensure efficient workflow and high-quality customer support More than once.
• Streamlined customer support processes, resulting in increased efficiency and reduced response times by 50%.
• Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.

• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Worked to build relationships with customers and built potential for additional sales.
• Developed relationships with clients for increased loyalty and repeat business.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
• Enhanced product knowledge by attending training sessions and staying current with industry trends multiple occasions.

• Walked individuals through basic troubleshooting tasks.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks 30+ Times.
• Configured hardware, devices, and software to set up work stations for employees.
• Explained technical information in clear terms to promote better understanding for non-technical users Daily.
• Enhanced system performance by diagnosing and resolving hardware and software issues.