Detail-oriented Service Technician with experience in preventive maintenance and compliance with safety protocols. Known for strong problem diagnosis and resolution skills, ensuring optimal system performance and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Technician
Discount Tire
Sequim, Washington
07.2020 - 03.2024
Adhered to quality assurance procedures throughout service process stages.
Conducted preventive maintenance on various machines and systems.
Installed new systems per manufacturer specifications, ensuring compliance.
Provided training on safe equipment usage as necessary.
Diagnosed customer issues and implemented effective solutions.
Delivered technical support to customers via phone and in person.
Communicated with clients to enhance customer service and drive repeat business.
Tracked inventory usage and notified supervisor of re-ordering needs.
Education
Associate of Applied Science - Welding
Peninsula College
Port Angeles, WA
06-2026
High School Diploma -
Sequim High School
Sequim, WA
06-2021
Skills
Customer service and support
Technical support and troubleshooting
Preventive maintenance and inspections
Quality assurance and compliance
Team collaboration and communication
Problem diagnosis and resolution
Safety compliance and protocols
Adaptability and flexibility
Installation expertise
Documentation and reporting skills
Mechanical tool proficiency
Heavy lifting capabilities
Reliability and punctuality
Affiliations
Bowling, working on cars and War Hammer
Certification
Alignment certification
Volunteer
Eagle Scout Project replacing a bridge on the Slab Camp trail.
Volunteering at Sequim Food Bank and other local organizations through Boy Scouts