DEVIN SAATY
Broomfield,CO
Summary
Dynamic professional with a proven track record in customer service management, business strategy and HR management. Skilled in e-commerce optimization and event planning, I excel at fostering relationships and leading teams to achieve operational excellence and customer satisfaction. Committed to driving growth and enhancing brand visibility.
Overview
12
12
years of professional experience
Work History
Founder
Denver Holistic Living
Denver , CO
07.2025 - Current
- Execute successful networking events to unite the Denver holistic community.
- Facilitate connections between Denver locals and premier holistic experiences across Colorado.
- Collaborate with holistic brands to enhance visibility through social media and email marketing.
General Manager
Sacred Society Wellness
Denver, CO
03.2024 - 06.2025
- Collaborated directly with the company founders to develop and execute business strategies.
- Authored comprehensive Standard Operating Procedures (SOPs) for all brick-and-mortar operations.
- Oversaw all HR functions across the organization, including payroll, onboarding, offboarding, and recruitment.
- Developed all internal training materials and branding presentations to ensure consistent communication and onboarding.
- Directed daily operations of the physical location, including The Wellness Center, Café, and Private Rental Space.
- Versed in Shopify, Toast, Square, Book4Time, BambooHR, Various Ordering Platforms
Operations Manager
The Sol Shine
07.2020 - 03.2024
- Managed business inventory and maintained an up-to-date e-commerce platform to support both in-store and online sales.
- Created and managed social media content to boost engagement and brand presence.
- Played a key role in planning weekly events and setting monthly sales targets.
- Acted as a personal stylist and wellness guide, offering one-on-one support to customers.
- Recruited, hired, and trained new staff while fostering a collaborative, servant-leadership-driven work culture.
- Managed event and service schedules to ensure operational fluidity and customer satisfaction.
- Versed in Shopify, ShopKeep, Klaviyo, MailChimp, Various Ordering Platforms
Customer Service Manager
IKEA
11.2018 - 07.2020
- Led a large team including 10 department leaders, 4 resolution specialists, and 100+ frontline coworkers.
- Oversaw all front-end and after-sales operations: returns, home delivery, kitchen and countertop installs, and more.
- Partnered with vendors including TaskRabbit, Traemand, and Caesarstone to ensure quality service delivery.
- Conducted root cause analysis to resolve repeat issues and improve service outcomes.
- Developed and implemented new business strategies to support operational changes and improve efficiency.
- Played a pivotal role in managing the safe reopening of the store during COVID-19 transitions.
Customer Service Manager
Nordstrom
04.2014 - 11.2018
- Built and led a high-performing customer service team focused on delivering elevated in-store experiences.
- Developed and executed business plans to drive department sales and productivity.
- Led training and adoption of new technologies and processes to enhance customer service delivery.
- Acted as a liaison between floor staff and leadership to ensure effective communication and execution.
- Identified operational gaps and developed innovative solutions to improve service delivery and financial performance.
- Managed department budgets and financials to optimize cost efficiency and team performance.
Education
Some College (No Degree) - Business
Northern Arizona University
Flagstaff, AZSkills
- Business strategy
- HR management
- E-commerce optimization
- Customer relationship management
- Event planning
- Team leadership
- Operations Start-up
- Relationship building
- Sales team development
- Customer retention
Accomplishments
2014 Annual pacesetter- Nordstrom
Timeline
Founder
Denver Holistic Living
07.2025 - Current
General Manager
Sacred Society Wellness
03.2024 - 06.2025
Operations Manager
The Sol Shine
07.2020 - 03.2024
Customer Service Manager
IKEA
11.2018 - 07.2020
Customer Service Manager
Nordstrom
04.2014 - 11.2018
Some College (No Degree) - Business
Northern Arizona University