Devin Santillo
Bethlehem,PA
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
23
23
years of professional experience
Work History
Manager
Maxim's 22
10.2019 - 05.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Handled the hiring, firing, and training of all front of house employees.
- Created long lasting relationships with patrons, as well as employees.
Manager
River Grille
05.2017 - 10.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Manager
Mesa
12.2016 - 12.2017
- Handling professional and friendly customer service
- Handling menu changes
- Conducting inventories, ordering, and updating computer counts
- Hiring, firing, and training employees
- Handling large banquet parties
- Putting together specialized menus for parties
- Maintaining a comprehensive understanding of food preparation
- Creating lasting relationships with patrons
- Maintaining and sending out the closing reports each night
- Monitoring food and liquor cost
- Contributing towards the overall promotion of the restaurant.
Manager
Mister Lee’s Noodles
04.2016 - 10.2016
- Handling professional and friendly customer service
- Conducting inventories, ordering, and updating computer counts
- Hiring, firing, and training employees
- Maintaining a comprehensive understanding of food preparation
- Creating lasting relationships with patrons
- Assisting with food preparation
- Maintaining the front counter, register, taking orders, and running food
- Maintaining strong relationships with the other members of the marketplace
- Contributing to the overall promotion of the business.
Server/Floor Manager
Ocean
06.2006 - 12.2015
- Providing professional and friendly customer service
- Handling menu changes
- Conducting inventories, ordering, and updating computer counts
- Hiring, firing, and training employees
- Acting as the general manager in his absence
- Handling large banquet parties
- Putting together specialized menus for parties
- Heading monthly food and wine pairing dinners
- Acting as liaison between the general manager and the rest of the staff
- Handling scheduling
- Maintaining a comprehensive understanding of food preparation
- Consistently maintaining the highest sales
- Creating lasting relationships with patrons.
Server
Anna Bella’s
11.2004 - 11.2008
- Providing professional and friendly customer service
- Handling the training of new employees.
Stage Manager/Production Coordinator/PR and Marketing Representative
Pennsylvania Youth Theatre
06.2005 - 06.2006
- Handling the daily schedules and activities of the students
- Acting as liaison between the creative director and the student’s parents
- Acting as the stage manager for an entire season of main stage productions
- Handling the marketing and public relations endeavors for the theatre.
Call Center Representative
School of Continuing and Professional Studies, New York University
09.2000 - 04.2004
- Answering continuous phone calls and provided the assistance needed to each customer
- Handling training of new employees.
Education
Bachelor’s Degree - Communications, Mass Media and Interpersonal Communications
New York University
New York, NY04.2004
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
References
Available upon request
Timeline
Manager
Maxim's 22
10.2019 - 05.2023
Manager
River Grille
05.2017 - 10.2019
Manager
Mesa
12.2016 - 12.2017
Manager
Mister Lee’s Noodles
04.2016 - 10.2016
Server/Floor Manager
Ocean
06.2006 - 12.2015
Stage Manager/Production Coordinator/PR and Marketing Representative
Pennsylvania Youth Theatre
06.2005 - 06.2006
Server
Anna Bella’s
11.2004 - 11.2008
Call Center Representative
School of Continuing and Professional Studies, New York University
09.2000 - 04.2004
Bachelor’s Degree - Communications, Mass Media and Interpersonal Communications
New York University
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