Devin Santivanez
Corona,CA
Summary
Efficiency-driven Office Administrator with diligent approach to handling financial, employee and office records. Respectful and well-spoken with team members, managers and customers. Smoothly coordinate teams and supplies to accomplish daily office goals.
Overview
16
16
years of professional experience
Work History
Duty Manager
City of Anaheim,
Anaheim, CA
10.2015 - 01.2022
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Took care of customer problem escalated by other staff members.
- Collaborated with upper management to improve productivity of operations.
- Handled employee problems in absence of general manager.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Created positive work environment for employees and delivered exceptional customer service.
U.S Marine, Operator 3531, Recon Bn.
United States Government,
Camp Pendleton, 33 Area, CA
01.2006 - 03.2011
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Completed inventory audits to identify losses and project demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Education
Some College (No Degree) -
Norco College
Norco, CASkills
- Problem Resolution
- Process Improvements
- Cash Management
- Delegating Work
- Inventory Management
- Managing Operations and Efficiency
- Process Updates
- Operations Management
Timeline
Duty Manager
City of Anaheim,
10.2015 - 01.2022
U.S Marine, Operator 3531, Recon Bn.
United States Government,
01.2006 - 03.2011
Some College (No Degree) -
Norco College