Devin S Harris
Summary
I am an energetic and hospitality professional poised to emerge as a dynamic leader in the industry. I possess a solid foundation in both front office and housekeeping operations, with a keen eye for detail and a passion for delivering outstanding guest experiences. I thrive in fast-paced environments and excel at motivating teams to achieve excellence. With exceptional communication skills and a collaborative leadership style, I am dedicated to fostering a positive work culture and driving success in the hospitality sector. With my proven track record of success, I am confident that I can add value to any hospitality team.
Overview
3
3
years of professional experience
Work History
Front Office Manager
AC Hotel Columbus
06.2025 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and supervised front office staff to enhance service quality and customer satisfaction.
- Coordinated communication between departments to resolve guest inquiries and concerns promptly.
- Implemented standard operating procedures for front office tasks, improving workflow efficiency.
- Updated the Ambassador Amenity program to highlight local items that would be unique to our area
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high-demand periods.
- Led front office team during major hotel renovation, maintaining high service standards amidst changes.
Assistant Rooms Operations Manager
Atlanta Airport Marriott
06.2024 - 05.2025
- Proficient in Property Management Systems (PMS), utilizing advanced functionality to optimize front office operations.
- Organized and executed comprehensive plans for group arrivals, ensuring efficient check-in processes and enhanced guest satisfaction.
- Reviewed and managed multiple ancillary revenue streams, resulting in increased front office profits.
- Served as Manager on Duty (MOD) for all shifts, maintaining operational standards and guest service excellence across departments.
- Scheduled staff based on business demand, maximizing labor efficiency and service coverage.
- Managed ordering and inventory of front office supplies through Hot Shoppe to maintain operational readiness.
- Responded to and resolved customer care cases involving guest complaints, consistently achieving positive outcomes and guest recovery.
- Collaborated daily with cross-functional departments to ensure smooth operations and seamless communication throughout the property.
- Ensured compliance with Marriott brand standards, operational procedures, and quality assurance expectations.
- Led and trained front desk associates, providing coaching and performance feedback to drive service excellence.
- Assisted in managing the Front Office budget, controlling costs while maintaining high service standards.
- Analyzed guest satisfaction scores (GSS) and implemented service recovery and improvement strategies.
Rooms Operations Voyager
Atlanta Marriott Marquis
06.2023 - 06.2024
- Scheduled appropriate staffing levels based on business in-house and labor levels, to drive GSS scores.
- Oversaw ambassador arrivals, including managing the amenity program that led to substantial growth in Elite scores.
- Managed shifts as the (MOD), which included banking out hosts, overseeing arrivals, and resolving any guest issues or concerns.
- Trained staff daily to ensure proper service standards and policies were being upheld within the Front office and Housekeeping.
- Collaborated with fellow managers to ensure all standards were met during room site visits.
- Led the housekeeping inspectors team, implementing strategies to improve cleanliness scores and ensure consistency in service standards.
- Collaborated with different staffing companies to ensure adequate staffing levels and foster positive relationships.
- Opened and closed the “house”, demonstrating expertise in the application of REX to manage housekeeping operations efficiently.
- Actively engaged with guests to promote hotel accommodations and facilities, fostering cross-departmental relationships.
- Utilized hotel technology (GXP) to record important guest details, enhancing their overall experience.
- 1663 Room Convention Hotel with over 160k SQ FT of event space
Education
Bachelor of Arts - Communication
Bowling Green State University
Skills
- Time management
- Active listening
- Operational management
- Critical thinking and reasoning
- Problem-solving
- Front Office Operations
- Housekeeping Management
- Effective Communication
- Detail Oriented
Timeline
Front Office Manager
AC Hotel Columbus
06.2025 - Current
Assistant Rooms Operations Manager
Atlanta Airport Marriott
06.2024 - 05.2025
Rooms Operations Voyager
Atlanta Marriott Marquis
06.2023 - 06.2024
Bachelor of Arts - Communication
Bowling Green State University