Devin Smallwood
Udall
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management. Highly motivated outgoing sales professional.
Overview
26
26
years of professional experience
Work History
Owner
Advanced Sign Repair
03.2015 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Expanded business into new markets, cond
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Mill Manager
Custom Cupboards
04.2005 - 03.2015
- Developed strong relationships with suppliers, ensuring consistent delivery of high-quality raw materials at competitive prices.
- Managed daily mill operations to ensure smooth workflow and timely completion of orders.
- Facilitated clear communication between departments, promoting teamwork and efficient problem-solving efforts across the organization.
- Conducted regular performance reviews, providing constructive feedback to drive continuous improvement in staff performance.
- Increased overall productivity by identifying bottlenecks and implementing appropriate solutions.
- Maintained a safe working environment by enforcing strict safety policies and procedures for all employees.
- Enhanced production efficiency by implementing process improvements and optimizing equipment usage.
- Monitored quality assurance metrics regularly, taking corrective action when needed to maintain product consistency.
- Implemented employee training programs, enhancing skill sets and improving overall performance within the team.
- Fostered a culture of continuous improvement by encouraging innovation and collaboration among team members.
- Reduced operational costs through effective resource management and waste reduction strategies.
- Managed budgetary planning, controlling expenditures to align with company financial goals.
- Negotiated contracts with vendors, securing favorable terms that supported business objectives.
- Oversaw inventory control, ensuring optimal stock levels were maintained to meet production demands without excess waste or shortages.
- Collaborated with cross-functional teams to troubleshoot issues and optimize processes for maximum efficiency.
- Mentored junior staff members, fostering professional growth through guidance on best practices in mill management.
- Streamlined scheduling processes, effectively coordinating manpower and resources for maximum output while minimizing downtime.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Interacted well with customers to build connections and nurture relationships.
Sales Associate
MCI Telecommunications
01.2000 - 04.2005
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Ranked top twenty sales associate out of eight hundred other sales associates monthly.
Education
Medical Science
Cowley Community College
WichitaNo Degree - Strategic Management
Wichita State University
Wichita, KS10-2012
No Degree - High Performance Leadership
Wichita State University
Wichita, KS10-2011
CNC Moulders
Styles University
High Point, NC05-2011
No Degree - Principles Of Management
Wichita State University
Wichita, KS10-2010
Edge220 CNC Edge Bander
Stiles University
Grand Rapids, MI03-2008
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Business management
- Project management
- Project estimating
- Marketing
- Team oversight
- Financial management
- Staff hiring
- Business marketing
- Negotiation
- Sales leadership
- Consulting
- Employee development
- Product branding
- Bidding processes
- Financial planning
- Sales management
- Cost reduction
- Budget development
- Regulatory compliance
- Human resources
- Supply chain optimization
- Sales strategy development
- Service quality assurance
- Competitive analysis
- Key partnership cultivation
- Sales oversight
- Profit and loss
- Marketing tactics
- Customer service
- Goal setting
- Quality assurance
Timeline
Owner
Advanced Sign Repair
03.2015 - Current
Mill Manager
Custom Cupboards
04.2005 - 03.2015
Sales Associate
MCI Telecommunications
01.2000 - 04.2005
Medical Science
Cowley Community College
No Degree - Strategic Management
Wichita State University
No Degree - High Performance Leadership
Wichita State University
CNC Moulders
Styles University
No Degree - Principles Of Management
Wichita State University
Edge220 CNC Edge Bander
Stiles University
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