Devin Smith
Richardson,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Specialist
Statefarm Insurance
12.2021 - 04.2023
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Evaluated and settled complex insurance claims in strict timeframes.
Collections Specialist
Bank Of America
12.2020 - 12.2021
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Researched accounts and completed due diligence to resolve collection problems.
Technical Support Specialist
Kelly Services, Apple
08.2015 - 12.2020
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
Education
High School Diploma -
Carter High School
05.2015
Skills
- Document and Records Management
- Adobe Systems Adobe Photoshop
- Adobe Systems Adobe Acrobat
- Conflict Resolution
- Computer Proficiency
- Time Management
- Microsoft PowerPoint
- Account Management
- Documentation
- Violations Handling
- Persuasive Negotiations
- System Maintenance
Certification
Property & casualty and life/health
Timeline
Claims Specialist
Statefarm Insurance
12.2021 - 04.2023
Collections Specialist
Bank Of America
12.2020 - 12.2021
Technical Support Specialist
Kelly Services, Apple
08.2015 - 12.2020
High School Diploma -
Carter High School