Devin Smith
Vehicle Maintenance, Vehicle Detailing
Canton,MI
Summary
Accomplished General Vehicle Maintenance Technician with a proven track record at Varsity Ford, enhancing vehicle lifespan and customer satisfaction through expert preventive maintenance and tire services. Demonstrates a strong work ethic and exceptional problem-solving abilities, contributing to a culture of safety and efficiency. Skilled in fluid management and brake systems, consistently exceeding productivity goals.
Overview
7
7
years of professional experience
Work History
General Vehicle Maintenance Technician
Varsity Ford
09.2023 - Current
- Upheld high-quality standards throughout all aspects of work performance, ensuring that vehicles left the shop in optimal condition.
- Assisted with emergency road service when needed, providing prompt and efficient roadside assistance to stranded drivers.
- Kept detailed records of all completed work orders, contributing to organized documentation practices within the department.
- Strengthened communication between departments by providing regular updates on progress of ongoing repairs or projects requiring coordination from multiple parties.
- Enhanced vehicle lifespan by performing regular maintenance and repairs.
- Assisted in mentoring new technicians, sharing best practices and technical knowledge to foster their professional development.
- Collaborated with team members to complete complex repairs in a time-efficient manner, minimizing delays for clients.
- Delivered exceptional customer service, addressing client concerns promptly while explaining necessary repairs clearly and professionally.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
Service Cordinator
Discount Tire
06.2023 - 09.2023
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Streamlined service coordination processes for improved team productivity and response times.
Parts Puller
Fenix Parts
01.2023 - 06.2023
- Contributed to customer satisfaction by accurately pulling parts for repair jobs, minimizing delays in service provision.
- Assisted with the training and onboarding of new team members, sharing best practices and providing guidance as needed to ensure their success.
- Participated in periodic inventory audits, assisting with accurate counts of available stock while helping identify discrepancies requiring further investigation or resolution.
- Contributed to overall team success by consistently meeting or exceeding daily productivity goals in parts pulling assignments.
- Removed usable parts and non-ferrous items from wreckage before scraping.
- Collaborated with warehouse staff to locate hard-to-find parts, ensuring timely completion of customer orders.
- Placed vehicle inventory numbers on parts to properly identify items for counter associates.
Assistant Store Leader
GameStop
08.2021 - 12.2022
- Recruited and hired talented individuals bringing depth and experience to organization.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Played a key role in implementing loss prevention strategies that reduced incidents of theft within the workplace.
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
- Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
Combat Engineer
United States Marine Corps
07.2017 - 07.2021
- Placed explosives and performed mine-sweeping activities on land.
- Increased unit proficiency by leading rigorous training exercises in demolitions, mine warfare, and obstacle construction.
- Trained in use of tear gas, passive ordnance, and explosives.
- Constructed floating bridges and temporary roadways to facilitate movement of large convoys of equipment and personnel to and from battle areas.
- Assured mission success with accurate reconnaissance reports on enemy positions, terrain features, and obstacles.
- Expedited troop mobility with well-executed breaching techniques for natural or man-made obstacles during missions.
- Improved safety measures by conducting risk assessments and implementing appropriate mitigation strategies.
- Performed quality control by creating rosters, spreadsheets and other documentation to identify company inventory.
- Contributed to overall mission effectiveness through seamless collaboration with other military units and supporting elements.
- Supported military intelligence operations through the construction of observation posts and surveillance platforms for enhanced situational awareness.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Enabled successful humanitarian assistance missions by constructing essential community infrastructure such as schools, clinics, and water purification systems.
Education
Diploma -
Lincoln High School
Ypsilanti, MI05.2017
Skills
- Fluid Management
- Safety Procedures
- Vehicle inspections
- Battery Services
- Tire maintenance
- Strong Work Ethic
- Changing tires
- Changing Oil
- Problem-Solving
- Replacing Filters
- Preventive maintenance services
- Brake systems understanding
- Brake Systems
Timeline
General Vehicle Maintenance Technician
Varsity Ford
09.2023 - Current
Service Cordinator
Discount Tire
06.2023 - 09.2023
Parts Puller
Fenix Parts
01.2023 - 06.2023
Assistant Store Leader
GameStop
08.2021 - 12.2022
Combat Engineer
United States Marine Corps
07.2017 - 07.2021
Diploma -
Lincoln High School
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