Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Devin Sperling

Novi,MI

Summary

Experienced AV Integrator with a track record of enhancing customer satisfaction through expert installation and troubleshooting services, particularly with AV Imagined. Proficient in network configuration and skilled in effective client communication, resulting in consistently achieving sales targets at Oakley. Adept at team supervision, driving performance metrics, and fostering customer loyalty to deliver exceptional outcomes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

AV Integrator / Associate Team Lead

AV Imagined
06.2022 - Current
  • Services and installs all equipment according to an established service schedule, company standards and within acceptable time frames, as well as troubleshoot and rectify potential problems on location
  • Works closely with management to ensure timely scheduling of installations, repairs and service work
  • Maintained detailed records of all service activities, facilitating easy tracking of work history and warranty information for clients.
  • Supported continuous improvement efforts through participation in regular performance evaluations and feedback sessions.
  • Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
  • Coordinated with manufacturers to stay informed on the latest product updates and technical specifications, enhancing overall expertise within the team.
  • Developed strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions.

Key Holder

It's Sugar
11.2021 - 04.2022
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
  • Accepted and processed customer returns.
  • Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
  • Processed cash, credit, debit, and check payments.
  • Counted out cash drawers and balanced totals.
  • Opened inventory boxes and restocked shelves.
  • Trained and mentored new employees.

Key Holder

Oakley
09.2019 - 09.2021
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.

Education

MBA -

Wayne State University
Detroit, MI
12.2026

Bachelor of Arts - Business Administration

Columbia College Chicago
Chicago, IL
06.2022

Skills

  • Client Communication
  • Network Configuration
  • System Troubleshooting
  • Remote Support
  • Equipment Testing
  • Diagnostic Skills
  • Control systems
  • Video Conferencing
  • Customer Service Management
  • Cash Handling

Certification

Cabling and Infrastructure Technician (CIT), 03/2023 - 03/2026

Timeline

AV Integrator / Associate Team Lead

AV Imagined
06.2022 - Current

Key Holder

It's Sugar
11.2021 - 04.2022

Key Holder

Oakley
09.2019 - 09.2021

MBA -

Wayne State University

Bachelor of Arts - Business Administration

Columbia College Chicago

Similar Profiles

CREATE PROFILE
Devin Sperling