Devin Stevenson

Saint Louis

Summary

Dedicated healthcare professional with a strong background in patient transport and access at AccessOne Health. Skilled in patient safety and communication, I excel in providing exceptional care while ensuring compliance with HIPAA regulations. Recognized for my ability to adapt quickly and maintain a calm demeanor in high-pressure situations, enhancing patient experiences.

Experienced with safely transporting patients within medical facilities. Uses effective communication to coordinate with medical staff and ensure patient comfort. Knowledge of hospital protocols and strong problem-solving skills ensure smooth and efficient patient transfers.

Professional healthcare support specialist with strong focus on patient care and safety. Skilled in efficiently transporting patients, ensuring comfort, and maintaining confidentiality. Known for effective teamwork, adaptability, and achieving positive outcomes in fast-paced environments. Reliable, compassionate, and well-versed in handling medical equipment and adhering to protocols.

Overview

years of professional experience

Work History

Patient Transporter

AccessOne Health

01.2019 - Current

Warmly greeted patients and visitors and made each feel welcome.
Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
Safely transport patients to various departments, including radiology, surgery, and therapy, ensuring their comfort and safety during the process.
Coordinate with nurses and other hospital staff to prioritize patient transportation needs in a fast-paced environment.
Assist patients in and out of wheelchairs, beds, and stretchers, providing support when necessary.

Patient Access Representative

Angels At Heart Senior Care

07.2022 - 08.2024

Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Stayed calm under pressure to and successfully dealt with difficult situations.
Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Verify insurance eligibility and coverage, and obtain necessary pre-authorizations to ensure smooth billing and reimbursement.
Educate patients on hospital policies, procedures, and required documentation.

Education

High School Diploma -

McClure North

705 Waterford Dr, Florissant, MO 63033

05-2019

Skills

Patient communication
Patient safety
Patient confidentiality
Customer service
Bedside manner

Equipment management
Wheelchair assistance
Wheelchair operation
Patient rapport building
Patient-transport equipment

Timeline