Devin Sutton

• Manage a team of employees selling phones for Verizon, T-Mobile, and AT&T.
• Ranked in the top 10 for personal district sales since arrival.
• Train and mentor team members in sales techniques and customer service excellence.
• Optimize daily operations to meet performance targets and enhance client satisfaction.

• Improved customer satisfaction by maintaining a clean and efficient fry station.
• Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
• Streamlined kitchen operations with effective time management and multitasking skills.
• Reduced food waste, closely monitoring product usage and inventory levels.

• Built and maintained strong client relationships to drive business growth.
• Roughly 100 calls a day and increased sales by 20%
• Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
• Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
• Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Made at least 100 calls a day prospecting new business.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Evaluated suppliers to maintain cost controls and improve operations.

• Provided advice, made recommendations and implemented problem-solving strategies when business needed to re-energize.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Led various projects under guidance and supervision of chief consultant.
• Conducted thorough reviews of operations to devise and deploy improvement strategies.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Trained new staff on restaurant operations and policies to strengthen performance.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
• Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.

• Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
• Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.

Maintained the food stations, made sure everything was clean, sometimes made pizzas, cooked burgers, did a little of everything.

• Greeted customers and helped with product questions, selections, and purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained clean sales floor and straightened and faced merchandise.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Helped customers complete purchases, locate items, and join reward programs.

• Educated customers on features of ordered merchandise to promote understanding, resulting in 50% reduction in calls to customer support line.
• Performed data entry for sales figures, metrics and other customer data.
• Initiated communications with sales leads via phone call and electronic mediums, providing information on promotions and approved special offers.
• Tackled customer concerns and responded to inquiries within [Number] hours to provide immediate issue resolution.