Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Devin Swanson

Fairbanks,AK

Summary

Dynamic professional with a proven track record in helping people, excelling in customer service and problem resolution. Well versed in relations with people, good and bad, and navigating every possible situation in a timely, efficient, and professional manner. Familiar with working with people remotely, or not right in person, by phone, communicating as effectively, regardless. Keen ability to work under pressure, handling multiple situations at the same time while maintaining professional, clear communication while not being flustered. Very comfortable dealing with all potential "customers" regardless of their communication, albeit if they may be difficult, friendly, hostile, etc. I feel that when it comes to working with people directly, by phone, or in person, I succeed in providing exemplary communications from my entire work history. Seeking to add to my repetoire with an exciting, new challenge in the communications sector and helping others.

Overview

17
17
years of professional experience

Work History

Driver Specialist

Lyft
04.2020 - Current
  • Reduced delivery times through effective route planning and navigation skills.
  • Provided superior customer service by handling inquiries courteously and resolving issues efficiently.
  • Navigated challenging weather conditions safely while maintaining delivery deadlines, demonstrating adaptability under pressure.
  • Ensured compliance with local traffic laws at all times, maintaining an exemplary driving record.
  • Improved communication with dispatchers to ensure accurate updates on delivery status, enhancing customer experience.
  • Enhanced customer satisfaction by providing timely and efficient deliveries.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.

General Manager

The Cabin & Tuffy's
01.2021 - 02.2023
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.

Car Salesperson

Affordable Used Cars
10.2019 - 06.2020
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Delivered high-quality service by addressing customer concerns promptly and professionally.
  • Developed strong rapport with customers and created positive impression of business.

General Manager, Ownership

Lavelle's Taphouse
10.2015 - 07.2019
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.

Rural Sales Representative

GCI
11.2013 - 05.2016
  • Achieved consistent sales targets through diligent territory management and effective time utilization.
  • Increased client base by developing strong relationships with rural customers and understanding their unique needs.
  • Enhanced customer satisfaction by providing timely and efficient after-sales support, addressing any concerns or issues that arose.
  • Exceeded sales goals consistently by maintaining a high level of product knowledge and employing effective selling techniques tailored to the needs of rural customers.
  • Collaborated with other team members to develop comprehensive sales plans, leading to higher regional profits.
  • Improved overall sales performance by implementing marketing strategies tailored to the rural demographic.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Retail Sales Associate

GCI
02.2012 - 11.2013
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Customer Service Sales Representative

The Prospector Outfitters
06.2008 - 02.2012
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Negotiated solutions in challenging situations to retain customer loyalty.
  • Conducted product demonstrations, educating customers and stimulating interest.
  • Participated in regular product training sessions to stay updated on latest features and benefits.

Education

West Valley High School
Fairbanks
05-2008

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Conflict resolution
  • Client relations
  • Follow-up skills
  • Product knowledge

Languages

English
Full Professional
Spanish
Limited Working

Timeline

General Manager

The Cabin & Tuffy's
01.2021 - 02.2023

Driver Specialist

Lyft
04.2020 - Current

Car Salesperson

Affordable Used Cars
10.2019 - 06.2020

General Manager, Ownership

Lavelle's Taphouse
10.2015 - 07.2019

Rural Sales Representative

GCI
11.2013 - 05.2016

Retail Sales Associate

GCI
02.2012 - 11.2013

Customer Service Sales Representative

The Prospector Outfitters
06.2008 - 02.2012

West Valley High School

Similar Profiles

CREATE PROFILE