Devin Taylor
Summerville,South Carolina
Summary
Experienced professional skilled in client relationship management, revenue growth, and contract renewal. Recognized for strong collaboration and consistent delivery of results. Proficient in customer retention strategies, negotiation, and CRM tool utilization. Known for reliability and adaptability to meet evolving business needs.
Overview
10
10
years of professional experience
Work History
Senior Enterprise Renewals Account Manager
Riskonnect
09.2024 - 03.2025
- End-to-End Renewals Management: Spearhead the entire renewals process across all product lines, ensuring high customer retention and negotiating favorable renewal terms
- Strategic Renewal Execution: Develop and implement targeted renewal plans, organizing resources and leading meetings and negotiations to close complex, large-scale contracts
- Price Optimization Initiative: Led a price increase initiative to right-size client pricing by 10-40% at renewal, aligning contract values with market benchmarks while preserving customer satisfaction
- Numbers: Retained $1.18 million for Q1 2025 (99% renewal rate) with an total price increase of all renewals by $197k
- Also, helped develop over $500k in pipeline in migration and upsell opportunities for the AE Team
- Collaborative Partnership: Work closely with Account Executives and Customer Success teams to proactively defend against down-sells and cancellations while driving revenue growth
- Executive Engagement: Negotiate with C-level executives, leveraging extensive expertise in SaaS and enterprise software sales to secure optimal contract terms
- Operational Excellence: Utilize advanced time management and organizational skills to track activities, opportunities, and contacts in CRM platforms, consistently exceeding individual renewal goals
Senior Renewals Manager
Netwrix
Remote
04.2023 - 09.2024
- Provide end-to-end renewal negotiation; maintain knowledge of commercial contracts
- Managed over 180 enterprise level accounts
- Obtained 90% renewal rate during my tenure
- Achieved an average price increase of 6%
- Lead Enterprise team on multi-year conversions and converted 15% of my one year renewals into multi-years
- Leverage internal Netwrix networks to navigate cross-functionally and regionally
- Possess knowledge of Netwrix Terms and Conditions
- Understand and deploy negotiation methods that are mutually beneficial
- Knowledgeable in commercial strategies and forecasting principles
- Growing revenue through customer base analysis and reporting of up/cross-sell opportunities
- Development and application of renewal process to ensure renewals are closed on time
- Direct communication with customers to negotiate terms and conditions and render renewal contracts
- Ensuring renewals are forecast correctly to maximize accuracy and provide realistic monthly and quarterly attainment to target
- Driving customer retention, with focus on continuous improvement of customer experience and automation of the customer journey
- Working with internal partners in the Customer Experience team and Revenue Operations to deliver renewal process improvements
Senior Renewals Manager
Blackbaud
Charleston , SC
11.2017 - 04.2023
- Responsible for proactively working with assigned clients to ensure highest possible renewal rates for Blackbaud's recurring revenue
- Managed a portfolio of nearly 450 existing accounts with a focus on customer satisfaction and customer retention, mainly consisting of Blackbaud's Higher Education clients
- Identify and provide solutions for at-risk customers and address escalated customer issues with appropriate resources
- Responsible for retaining over $11 Million in ARR for Higher Education
- In 2022, had a Net renewal rate of 92%, which was highest on the Blackbaud Retention Team of 50 reps
- In 2022, had a gross renewal rate of 86%, which was 2nd highest on the team
- Personally responsible for the strategic Fundraising Performance Management retention rate and develop a retention rate of 77.5%, compared to 50% in 2021
- Manage a monthly pipeline of renewal opportunities and at-risk customers
- Work closely with other departments (Sales, Marketing, Finance, RDO, Legal) in a effort to improve customer satisfaction and retention
- Identify and generate potential up-sells and additional products and services for clients
- Was named TOP DOG for Q2 2018
- Has generated $2,744,743.06 in Closed Won Employee Sales Leads since November 2017
- Generated $450,100k in Employee Sales Leads in 2022 alone
- Constructed and developed the RE NXT auto-renewal temp project
Business Development Representative
Blackbaud
06.2015 - 11.2017
- Was Awarded BDR of the Month for the month of November 2015
- Was promoted from Prospecting BDR to Cultivation BDR within 8.5 months
- Culminated over $2,770,718.10 in overall active pipe line since starting in June 2015
- Has contributed $1,973,390.60 in sold deals since starting in June 2015
- Had a 134.30% quota attainment while as a Prospecting BDR
- Has a current 224.26% quota attainment as a Cultivation BDR
- Rely heavily on interpersonal and problem solving skills in order to provide the best customer service as possible
- Participated in weekly team meetings by completing weekly goals and engaging in conversation
- Chosen to interview potential BDR candidates and evaluate their potential to succeed on the team
- Selected to help in the on-boarding process for new hires by head setting and teaching best practices methods
- Charleston, SC
Education
Bachelor of Science - Recreation and Sport Management, Minor in Business Administration
Coastal Carolina University
Conway, SC12.2014
Skills
- Salesforce Proficiency
- Experience with Gainsight CRM
- Sales Strategy
- Effective Negotiation Skills
- Effective Communication
- Deal Structuring
- Strategic Renewal Management
- Enterprise Renewals Management
Accomplishments
- Received a football scholarship and played football for Coastal Carolina University, which is on the FBS level of college football.
- Helped plan and create the Cultivation Development Representative Training Handbook for all future CADR's to follow.
Timeline
Senior Enterprise Renewals Account Manager
Riskonnect
09.2024 - 03.2025
Senior Renewals Manager
Netwrix
04.2023 - 09.2024
Senior Renewals Manager
Blackbaud
11.2017 - 04.2023
Business Development Representative
Blackbaud
06.2015 - 11.2017
Bachelor of Science - Recreation and Sport Management, Minor in Business Administration
Coastal Carolina University
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