Devin Thomas
Towson,MD
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Utility Designator
ECHO Utility Engineering Survey
08.2024 - Current
- Conducted precise and efficient line clearing, established reference points, and utilized tapes, chains, and levels for field survey projects as directed by the Crew Chief.
- Adhered to all safety protocols and procedures while operating in traffic and on active construction sites to ensure a secure working environment.
- Accurately identified and classified various tree species encountered during field surveys; effectively cleared brush and vegetation obstructing survey lines.
- Managed the loading, maintenance, and storage of field surveying equipment utilized by the team to ensure operational readiness.
- Employed identification markers to accurately designate and document various underground utilities.
Cage Cashier
Maryland Live Casino
01.2024 - Current
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
Digital Player, Casino Miami
Knighted Gaming
10.2022 - 04.2024
- Demonstrated excellent customer service skills by effectively communicating with players and creating a positive gaming experience.
- Monitored and observed game table for signs of cheating or other criminal activities by observing body language to address potential cheating or suspicious behavior among players.
- Maintained personable and professional demeanor when dealing with ill-mannered or dishonest casino-goers.
- Managed high volumes of cash and chips with precision and efficiency, ensuring accurate payouts and smooth gameplay for all participants.
- Welcomed customers and established immediate rapport to encourage gameplay.
Customer Service Representative
GameStop
09.2020 - 10.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Concierge
Novo Las Olas
12.2018 - 07.2020
- Facilitated visitor requests for dining and tourist attractions by researching various venues.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Carried out day-to-day duties accurately and efficiently. Worked closely with guests, including VIP clientele with high degree of respect for privacy.
Education
High School Diploma -
Piper High School
Sunrise, Fl05.2018
Skills
- Excellent communication skills and ability to collaborate with partners across various organizational levels
- Experience with operating utility designating equipments (RD)
- Strong organizational, analytical, and critical thinking skills
- Ability to multitask and respond to shifting priorities in a challenging environment while meeting strict deadlines
- Ability to work independently with minimal oversight
- Willingness and aptitude to learn new software/systems
- Willingness to travel both nationally and internationally as business needs dictate
- Order Fulfillment & Report preparation
- Sales expertise & Strategic sales knowledge
- POS systems expert
Timeline
Utility Designator
ECHO Utility Engineering Survey
08.2024 - Current
Cage Cashier
Maryland Live Casino
01.2024 - Current
Digital Player, Casino Miami
Knighted Gaming
10.2022 - 04.2024
Customer Service Representative
GameStop
09.2020 - 10.2022
Concierge
Novo Las Olas
12.2018 - 07.2020
High School Diploma -
Piper High School
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