Devin Thomma
Retail Store Manager
Northampton,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Store Manager
CrossAmerica Partners LP
04.2022 - Current
- Set effective store schedules based on forecasted customer levels, individual employee availability, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
General Manager
Speedway LLC
06.2020 - 04.2022
- Coached sales associates in proper upselling techniques, significantly increasing year over year sales.
- Submitted and approved payroll for all store employees.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication.
- Scheduled staff within allotted labor hours to meet customer demand and business needs.
- Monitor P&L to control costs/losses and maximize profitability. -Completed annual performance reviews
- Completed competitor pricing surveys to ensure pricing is within our local market.
- Completed and submitted purchase orders to maintain adequate inventory levels while minimizing out of stocks.
- Hired and trained all future leaders
- Fully supervised and developed a team of 5-7 direct reports.
Lead Assistant Manager
Speedway LLC
06.2019 - 06.2020
- Completed the Daily Sales Report and shift closing/opening.
- Resolve all guest complaints to ensure satisfaction
- Assisted the General Manager with selection of top talent.
- Completed Onboarding paperwork/I9's.
- Monitored the food program to ensure successful execution by ensuring all company policies are followed.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Opening Coordinator (Assistant Manager)
CEC Entertainment
08.2017 - 06.2020
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Supervised all areas of restaurant to keep it clean and well maintained during assigned shift.
- Handled escalated customer concerns with speed and knowledge to achieve optimal satisfaction and maintain long-term loyalty.
- Handled money, balanced tills and prepared bank deposits daily.
- Monitored shift profitability and upselling results.
- Responsible for 4-6 game room attendants in my area as well as supervised 10-15 employees during shifts.
- Identified team weak points in assigned area and implemented corrective actions to resolve concerns.
Game Room Attendant
CEC Entertainment
09.2016 - 08.2017
- Memorized games and rules to facilitate positive entertainment experience.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Assisted with ticket redemption and provided prize selection to customers.
- Operated point of sale terminal to complete customer transactions.
- Conducted routine rounds through game room floor to check and test games to ensure proper operation.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Repaired minor game issues such as ticket jams.
- Bussed tables, emptied trash and swept floors to ensure a clean and welcoming environment.
Education
High School Diploma -
Penn Foster High School
Scranton, PA 05.2001 -
Skills
Team Buildingundefined
Websites
Certification
Certified Food Protection Manager
Timeline
Store Manager
CrossAmerica Partners LP
04.2022 - Current
General Manager
Speedway LLC
06.2020 - 04.2022
Lead Assistant Manager
Speedway LLC
06.2019 - 06.2020
Opening Coordinator (Assistant Manager)
CEC Entertainment
08.2017 - 06.2020
Game Room Attendant
CEC Entertainment
09.2016 - 08.2017
High School Diploma -
Penn Foster High School
05.2001 -
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