Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Devin Thompson

Rowlett,TX

Summary

  • Demonstrated success in customer service roles, consistently seeking opportunities that offer new challenges and support continuous skill development and professional growth.
  • Proven ability to adapt to evolving responsibilities while maintaining high-quality service and client satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Field Technician

Hancock Claims Consultants
02.2019 - 05.2025
  • Conducted on-site inspections of residential and commercial properties to assess potential storm-related damages on behalf of insurance carriers.
  • Performed roof climbs and detailed evaluations to document hail, wind, and other storm impacts.
  • Collaborated with insurance adjusters and claim handlers to provide accurate, timely field reports and photographic documentation.
  • Ensured compliance with safety standards and client-specific inspection protocols.
  • Utilized mobile technology and proprietary software to streamline reporting and claim processing.

IT Technician

Personal Computer Techs
02.2018 - 02.2019
  • Provided technical support to end-users, troubleshooting hardware, software, and network issues across multiple platforms and systems.
  • Installed, configured, and maintained desktops, laptops, printers, and peripheral devices.
  • Managed user accounts, permissions, and access rights in Active Directory and other directory services.
  • Performed system upgrades and software patches to ensure optimal performance and security.
  • Monitored and maintained IT infrastructure including LAN/WAN connectivity and server health.
  • Documented technical issues and resolutions in a ticketing system, ensuring timely and efficient resolution of support requests.
  • Supported data backup and disaster recovery operations, maintaining data integrity and system availability.
  • Collaborated with other IT staff on system rollouts, migrations, and special projects.

Bartender

Ozona Bar And Grll
01.2013 - 02.2018
  • Delivered exceptional customer service in a high-volume, fast-paced environment, consistently ensuring guest satisfaction and repeat business.
  • Prepared and served a wide variety of cocktails, beers, wines, and non-alcoholic beverages with accuracy and flair.
  • Maintained cleanliness and organization of the bar area, adhering to health and safety regulations.
  • Managed cash handling, POS transactions, and end-of-shift reconciliation with precision.
  • Trained and mentored new bartenders and barbacks on company procedures and drink recipes.
  • Created specialty cocktails and contributed to seasonal menu updates to boost customer engagement and sales.

Education

Associate Degree In Nursing - Registered Nurse

Eastfield Community College
Mesquite, TX
01.2005

GED -

Mesquite High School
Mesquite, TX
01.2003

Skills

  • Valid Driver’s License
  • Forklift and Pallet Jack Operation
  • Boom Lift Operation
  • Proficient with Hand and Power Tools
  • Comfortable Using Two-Story Ladders
  • Strong Interpersonal and Team Collaboration Skills
  • Customer Service Oriented
  • Fast Learner with Strong Adaptability

Personal Information

Driving License: Current

Certification

HAAG Certification

Timeline

Field Technician

Hancock Claims Consultants
02.2019 - 05.2025

IT Technician

Personal Computer Techs
02.2018 - 02.2019

Bartender

Ozona Bar And Grll
01.2013 - 02.2018

Associate Degree In Nursing - Registered Nurse

Eastfield Community College

GED -

Mesquite High School

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