Devin Thorpe
Riverdale,IL
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with an upbeat, positive attitude. Excels in establishing rapport with clients. Motivated by maintaining customer satisfaction and contributing to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
8
8
years of professional experience
Work History
Collections Agent
Reliant Capital Solutions (WFH)
11.2023 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Negotiated to collect balance in full.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Respite Care Provider
ADA McKinley
12.2022 - 04.2023
- Participated in enjoyable activities with clients to provide mental stimulation
- Assessed the client's physical, mental, and emotional conditions
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary
- Established and maintained a safe play environment for the client
Customer Communications Specialist
Blue Cross Blue Shield of Illinois (Hybrid)
01.2021 - 12.2022
- Facilitated customer satisfaction through proper preparation of materials and follow-up communication with customers and installers
- Engaged in conversations with customers to understand needs, resolve issues, and answer product questions
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries
- Adjusted bills and refunded money to resolve customers' service or billing complaints
- Continuously improved product knowledge to provide optimal service and achieve sales quotas
- Claims, billing, insurance, and HIPAA guidelines
Mobile Expert/Assistant Manager
T-Mobile
11.2017 - 04.2022
- Addressed inquiries, resolved customer issues, and managed customer relations
Dispatch Coordinator
SCR Medical Transportation (Hybrid)
05.2018 - 08.2021
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Directed and led employees, supervising activities to drive productivity and efficiency
- Initiated inventory control measures to manage and replenish stock, maintain cost levels, and meet customer demand
- Coached team members and delivered constructive feedback to promote better productivity and build confidence
- Implemented training processes for newly hired employees and supervised department managers, shift leads, and production personnel
- Delegated daily tasks to team members to optimize group productivity
Theatre Associate
Marcus Theatres
09.2016 - 07.2018
- Answered customer questions and concerns regarding tickets, pricing, and promotions
- Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment, and wiping down glass display cases
- Provided information regarding show times, new releases, and upcoming movies and trailers
- Distributed refunds, promoted theater merchandise, and issued gift cards
- Managed cash and credit transactions and balanced registers after shifts
- Counted cash in the register at the end of shift to tally with tickets sold
- Patrolled hallways and movie rooms during show times and performed security procedures
Education
High School Diploma -
Thornton Township
Harvel, IL08.2013
Skills
- Analytical skills
- Call center operations
- Database research
- Customer service
- Empathy display
- Time management
- Scheduling proficiency
- Software familiarity
- Teamwork and collaboration
- Multitasking Abilities
Timeline
Collections Agent
Reliant Capital Solutions (WFH)
11.2023 - Current
Respite Care Provider
ADA McKinley
12.2022 - 04.2023
Customer Communications Specialist
Blue Cross Blue Shield of Illinois (Hybrid)
01.2021 - 12.2022
Dispatch Coordinator
SCR Medical Transportation (Hybrid)
05.2018 - 08.2021
Mobile Expert/Assistant Manager
T-Mobile
11.2017 - 04.2022
Theatre Associate
Marcus Theatres
09.2016 - 07.2018
High School Diploma -
Thornton Township
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