Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Devin Tookes

Summary

Retail worker with a proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with a focus on achieving results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier

Publix Super Markets Inc
05.2021 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join the company's club program.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the register.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Customer Service Clerk

Publix Super Markets Inc
04.2019 - 04.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
  • Provided thorough product knowledge to assist customers in making informed decisions on purchases.
  • Built strong relationships with customers, fostering trust and loyalty through exceptional service.
  • Exceeded performance metrics consistently, setting an example for fellow team members in terms of productivity and quality of work.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Exhibited high energy and professionalism when dealing with customers, co-workers, and managers..

Education

Associate of Science - Computer Information Technology

Valencia College
Orlando, FL
08-2024

Skills

  • Customer service
  • Customer assistance
  • Written and verbal communication
  • Customer relations
  • Conflict resolution
  • Staff training
  • Attention to detail
  • Empathy and patience
  • Work ethic and integrity
  • Product knowledge
  • POS system operations

Certification

  • Microsoft Office: Powerpoint 2016
  • Microsoft Office: Excel 2016
  • Microsoft Office: Word 2016
  • TestOut Security Pro
  • TestOut Network Pro
  • Computer Information Data Specialist
  • Computer Information Technology Specialist
  • Customer Service Specialist


Timeline

Cashier

Publix Super Markets Inc
05.2021 - Current

Customer Service Clerk

Publix Super Markets Inc
04.2019 - 04.2021

Associate of Science - Computer Information Technology

Valencia College

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Devin Tookes