Devin Trusty
Lillington
Summary
Professional with a background in account management and client relations looking to transition into a new field where strong communication, organization, and problem-solving skills can make an impact. Experienced working with clients, managing multiple priorities, and collaborating with different teams to keep projects and relationships running smoothly. Quick to adapt, easy to work with, and focused on finding solutions, improving processes, and delivering a positive experience.
Overview
8
8
years of professional experience
Work History
Account Manager
NextLot
Raleigh
01.2026 - Current
- Managed client relationships to ensure satisfaction and retention.
- Developed tailored solutions to meet client needs and expectations.
- Coordinated project timelines and deliverables with internal teams.
- Analyzed client feedback to improve service offerings and processes.
- Implemented strategies for enhancing customer engagement and loyalty initiatives.
- Trained new team members on account management best practices.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Maintained accurate records of all customer interactions in the CRM system.
- Analyzed client data and identified opportunities for growth.
- Ensured compliance with industry regulations when dealing with clients.
- Delivered technical support to customers.
- Generated leads through cold calling activities.
Account Specialist
NextLot
Raleigh
08.2023 - Current
- Managed client accounts, delivering tailored support that improved customer satisfaction.
- Responded promptly to phone calls and emails, providing exceptional customer service that addressed client needs.
- Collaborated with cross-functional teams to resolve complex client inquiries, ensuring timely solutions.
- Maintained accurate records in CRM systems to track client interactions and needs.
- Acknowledged and managed various customer inquiries across multiple channels.
Federal Work-Study Student Worker
Campbell University
08.2021 - 05.2023
- Facilitated communication between departments to streamline operations and support initiatives.
- Delivered messages and ran errands.
- Answered telephones, directed calls, and took messages.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Supported student services by answering inquiries and directing students appropriately.
President
Kappa Alpha Order Fraternity
12.2021 - 01.2023
- Developed strategic initiatives to enhance member engagement and retention.
- Led chapter meetings to foster collaboration among members.
- Oversaw budget management for fraternity operations and events.
- Mentored executive board members in leadership and decision-making skills.
- Cultivated partnerships with alumni for networking opportunities and support.
- Implemented recruitment strategies to attract new members effectively.
SGA Junior Class President
Campbell University
08.2021 - 08.2022
- Manage a group of representatives from my graduating class.
- Function as main point of contact in SGA for my graduating class.
- Pass resolutions that improve the overall campus.
Officer
Kappa Alpha Order Fraternity
01.2021 - 01.2022
- Organized social media for the Zeta Psi Chapter.
- Help make important Chapter decisions and exemplify leadership to fellow members.
SGA Representative
Campbell University
01.2021 - 08.2021
- Attend Congressional meetings for the school.
- Pass resolutions that affect the campus.
Founding member
Campbell University
08.2019 - 05.2020
- Served as part of the Founding Team of the Leadership Experience through Academic Development and Service Residential Learning Community (LEADS RLC) at Campbell University.
- Participated in Service Projects and community engagement.
- Academic Development and Service Residential Learning Community (LEADS RLC)
Volunteer
K.E.Y Group
Angier
08.2018 - 06.2019
- Volunteered three days a week to help various groups in the surrounding community.
- Organized fellow volunteers in distributing donations from the community.
Education
BBA - Business Administration
Campbell University
Buies Creek, North Carolina05-2023
Skills
- Engaging speaker
- Exceptional team player
- Dependable coworker
- Microsoft Office Proficiency
- Social Media Skills
- Tableau
- Client relationship management
- CRM systems proficiency
- Problem solving
- Data entry
- Analytical and critical thinking
Accomplishments
- 3x NextLot Yearly award winner (Won 2 yearly awards for 2025)
Timeline
Account Manager
NextLot
01.2026 - Current
Account Specialist
NextLot
08.2023 - Current
President
Kappa Alpha Order Fraternity
12.2021 - 01.2023
Federal Work-Study Student Worker
Campbell University
08.2021 - 05.2023
SGA Junior Class President
Campbell University
08.2021 - 08.2022
Officer
Kappa Alpha Order Fraternity
01.2021 - 01.2022
SGA Representative
Campbell University
01.2021 - 08.2021
Founding member
Campbell University
08.2019 - 05.2020
Volunteer
K.E.Y Group
08.2018 - 06.2019
BBA - Business Administration
Campbell University