Devin Vance
Alachua,FL
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 15 years of experience in team leadership in restaurant industry. Background includes sales, management and customer service in fast-paced settings. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Longhorn Steakhouse
10.2021 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Server
Longhorn Steakhouse
06.2014 - 10.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Education
Some College (No Degree) - Aviation
Alabama Aviation College
Ozark, ALSkills
- Customer Engagement
- Recruitment
- Schedule Coordination
- Operations Management
- Staff Management
- Shift Management
- Staff Scheduling
- Food Plating and Presentation
- Conflict Resolution Techniques
- Complaint Resolution
- Customer-Oriented
- Customer Loyalty
- Passion for Customer Satisfaction
- Point of Sale (POS) System Operation
Timeline
Restaurant Manager
Longhorn Steakhouse
10.2021 - Current
Server
Longhorn Steakhouse
06.2014 - 10.2021
Some College (No Degree) - Aviation
Alabama Aviation College