Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Devin Vanderwoude

Arvada,CO

Summary

A hard worker who is highly collaborative, outgoing, and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. A friendly team player with a knack for building productive working relationships. Looking for a position to grow current skills and learn new ones.

Overview

11
11
years of professional experience

Work History

Customer Service Representative/Social Media Manager

Mile Hi Distilling
02.2022 - Current
  • Assisting customers with distillation process from start to finish via phone calls and email as well as in person
  • Professionally address and handle customer concerns and complaints
  • Help customers find the best products to fit their needs for commercial and at home operations
  • Handling orders on Woo Commerce including receiving, shipping, and investigating and correcting shipping errors
  • Updating the company website and Woo Commerce with pictures and descriptions of all new and old products
  • Assist in metal fabrications including buffing, sanding, squaring, and drilling the equipment in the facility
  • As the social media manager, I have created consistent and quality social media content in order to educate about our product and raise brand awareness
  • Building skills in social medias like Instagram, Facebook, Youtube, and TikTok


EVS Technician

Swedish Medical Center
06.2021 - 02.2022
  • Detail-oriented cleaning
  • Fast response time
  • Quickly and efficiently turnover room for maximum cleanliness and patient safety
  • Held up new and changing cleanliness and safety standards during COVID

Bank Teller

TD Bank
02.2020 - 04.2021
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates in person and over the phone
  • Educated customers on use of banking website, mobile apps, and new features
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Assisted customers with compromised debit cards, credit cards, and fraudulent charges
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
  • Maintained friendly and professional customer interactions
  • Consistent 100% score when secret shoppers came in

Barista/Bookseller/Inventory Associate

Barnes & Noble
12.2017 - 12.2019
  • Managed inventory audits using hand-held devices and computers, maintained inventory storage in clean and organized fashion, and maintained inventory available on the floor
  • Recorded information, shortages and discrepancies to keep records current and accurate
  • Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Maintaining a clean and sanitized work environment for both employees and customers
  • Assisted costumers in finding the right product to suit their needs and/or likes
  • Developed engaging promotional displays and in-store demonstrations and completed setup and breakdown
  • Processed information and merchandise through POS register system
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits
  • Monitored customers for signs of security concerns and escalated issues to management
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.

Shift Manager

Starbucks
09.2012 - 10.2017
  • Excelled in every store position and regularly backed up frontline staff to keep expertise fresh and relevant
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns
  • Handled and resolved customer issues and complaints with professionalism
  • Maintained kitchen cleanliness and sanitation following SOPs as well as maintaining regular maintenance and repairs
  • Motivated staff to perform at peak efficiency and quality
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
  • Completed daily cash audits to correctly balance drawers at end of each shift
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
  • Enhanced customer loyalty by remembering personal preferences and allergy information
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.

Education

High School Diploma -

Highland High School
Blackwood, NJ
06.2011

Skills

  • Detail-oriented
  • Excellent customer service skills
  • Mastered POS computer system
  • Excellent communication skills, both written and verbal
  • Training experience
  • Works well under pressure
  • Upbeat, outgoing and positive
  • Able to work in fast environments
  • Well organized
  • Superb multi-tasker
  • Ability to learn new procedures efficiently
  • Content development as well as photo and video editing for social media
  • Knowledge in SEO

Accomplishments

  • Recognized by peers and management for going above and beyond normal job functions.
  • Awarded several MUG (moments of uncommon greatness) awards and other awards including partner of the quarter.

Timeline

Customer Service Representative/Social Media Manager

Mile Hi Distilling
02.2022 - Current

EVS Technician

Swedish Medical Center
06.2021 - 02.2022

Bank Teller

TD Bank
02.2020 - 04.2021

Barista/Bookseller/Inventory Associate

Barnes & Noble
12.2017 - 12.2019

Shift Manager

Starbucks
09.2012 - 10.2017

High School Diploma -

Highland High School

Similar Profiles

CREATE PROFILE
Devin Vanderwoude