Hi, I’m
Devin Vice
Aurora
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while learning as much as possible, and making a significant contribution to the success of the company.
Experienced Credentialing Specialist adept at conducting application reviews and primary source verifications. Excellent relationship-building, problem-solving and communication skills.
Achievements include completing requirements to obtain a certificate of Notary, processing hundreds of Contractors monthly, while maintaining quality control for processing onboarding documents, medical records, qualifications, and other client requirements. Highly organized and detail-oriented with in-depth knowledge of medical interpreter requirements.
Overview
14
years of professional experience
Work History
Liberty Language Services, LLC
Credentialing Specialist
08.2019 - Current
Job overview
- Ensure that applicants for our independent contractor medical interpreters maintain current and valid credentials and certificates to work with our medical clients.
- Monitor upcoming renewal dates and work with current contractors to advise them of the required steps to maintain their credentialing and processing client audits of medical records to ensure compliance.
- Conducted primary source verifications such as background checks and certification validations.
- Received and evaluated applications to look for missing and inaccurate information.
- Processed client audits of internal processes to ensure quality for site visits and medical audits.
- Pre-screened and updated contract interpreter resumes prior to sending to potential clients as examples of the quality contract interpreters we can and do offer.
- Improved organizational filing systems for confidential employee and contractor records, resulting in improved accessibility and efficiency.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Improved office efficiency by effectively managing internal communications and correspondence, and promoting an atmosphere that nurtures learning and professional improvement.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Collaborated with managers to identify and address employee relations issues.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Advocated for staff members, helping to identify and resolve conflicts.
Ground Round
Assistant Manager
01.2011 - 06.2016
Job overview
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
South Dakota State UniversityBrookings, SD
General Studies
02.2008
Skills
- Customer service
- Communication
- Multitasking
- Teamwork
- Problem Solving
- Verbal and Written Communication
- Strong Work Ethic
- Time Management
- Scheduling
- Computer Skills
Timeline
Credentialing Specialist
Liberty Language Services, LLC
08.2019 - Current
Assistant Manager
Ground Round
01.2011 - 06.2016
South Dakota State University
General Studies
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