Devin Wagner

• - Own a portfolio of residential and commercial maintenance/install accounts across coastal NC; primary point of contact for service quality, scheduling, and billing.
• - Renegotiate legacy and inherited contracts to correct scope and pricing, improving margins and setting clear service standards; consistently secure customer sign-offs on updated terms.
• - Prepare, review, and approve maintenance estimates and install jobs; bundle services to increase contract value and retention.
• - Coordinate with field crews on work orders, safety, and QA; translate expectations into clear scopes and checklists.
• - Use CRM to manage pipeline, track renewals, and drive upsells (mulch, seasonal clean-ups, enhancements, PGR applications).
• - Resolve escalations with prompt, professional communication; maintain strong relationships built on responsiveness and follow-through.

• - Executed and expanded my assigned customer account plan(s) from $2.4 Million in 2022 to $3.7 Million in 2023 while growing margin percentage by more than 600 basis points
• - Implemented various VMI services at several customer locations
• - Project managed various industrial lighting opportunities from start to finish
• - Developed many strong relationships on both the customer and supplier sides of the industry
• - Clear and prompt customer service with all my customers 24 hours a day
• - Helped create a positive and productive work environment through strong collaboration with my inside sales team

• - Provides analysis of business processes and identification of opportunities to generate additional revenue through existing customers
• - Assess potential customers and provide developmental support
• - Acts as a facilitator on behalf of Wesco between executives and external contracting sources
• - Implements growth strategies with both vendors and end users
• - Provides ideas and strategies for cost savings for customers

• - Contact Vendors for pricing, delivery, and terms as required
• Quoting material through stock and manufacturers

Managing hold for release long term project orders

• Closely monitoring project files and current customer demands

• - Maintenance of all physical facilities of the library - Ensures all 7 library locations in the county are safe and hospitable for patrons and staff - Manages the planning and construction of new facilities and renovations of existing facilities - Manages all safety programs ensuring compliance with health, fire, building codes, and OSHA regulations - Oversees the operation of electrical, HVAC and plumbing systems of all facilities. - Maintains or oversees security of all facilities, including security systems. - Manages all supply purchases for all facilities.