Devin Walters
La Quinta,CA
Summary
Hardworking Sever with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Reliable General Laborer offering consistent work history of quality in projects. Strong teamwork skills to complete tasks within deadlines. Well-versed in safely using power tools, loading and unloading materials.
Dedicated mental health professional bringing background working with individuals suffering from substance abuse and behavioral disorders. Focused on client advocacy, prevention and education to reduce impacts and recurrence of serious issues. Collaborative with multidisciplinary teams to create solid support networks for client needs.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden
Palm Desert, California
09.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Director of Admissions
Palo Verde Wellness
Palm Springs, CA
06.2022 - 02.2023
- Answered application and enrollment inquiries from public via telephone or email.
- Helped patients with admissions process and adhered to state and federal laws.
- Completed document faxing, bookkeeping and accurate filing.
- Conducted walk-in and scheduled facility tours for prospective clients
- Handled insurance claim duties and verified that each met standards of admissions.
- Made contact with prospective clients to set up face-to-face appointments.
Lead Residential Advisor
Phoenix Rising Recovery
Palm Desert, California
01.2019 - 06.2022
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills, and community resources.
- Assisted clients in developing strategies to reduce or eliminate substance use behaviors.
- Provided referrals for additional resources such as medical care or housing assistance.
- Prepared detailed reports documenting client interactions and progress towards goals.
- Advised families on how best to support their loved one's recovery process.
- Created educational materials regarding substance abuse awareness.
- Educated clients about the risks associated with drug and alcohol use.
- Ensured compliance with all applicable laws, regulations, ethical standards, confidentiality policies.
- Organized treatment projects that focused on problem solving skills and creative thinking.
Education
High School Diploma -
Northbridge High School
Whitinsville, MA06-2010
Skills
- Order Management
- Table Bussing
- Safe Food Handling
- Food inspection
- Supply Restocking
- Job site preparation
- Hand and power tools
- Safety protocol
- Basic Carpentry
- [State] Driver's License
- Heavy Lifting
- Problem-Solving
- Organization
- Safe alcohol service
- First Aid Training
- Guest Relations
- Cleaning and sanitizing
References
References available upon request.
Timeline
Server
Olive Garden
09.2023 - Current
Director of Admissions
Palo Verde Wellness
06.2022 - 02.2023
Lead Residential Advisor
Phoenix Rising Recovery
01.2019 - 06.2022
High School Diploma -
Northbridge High School