Devin Wanner
Piedmont,USA
Summary
Motivated and detail-oriented professional with strong organizational skills and experience supporting clients, managing workflows, and ensuring accuracy. Seeking a role with opportunities for growth and long-term development.
Overview
18
18
years of professional experience
Work History
Product Implementation Coordinator
Paycom
10.2023 - Current
- Monitoring internal and external communications across multiple channels to ensure timely and accurate information flow.
- Utilize strong critical-thinking skills to anticipate client needs, support full system adoption, and ensure all elements required for client success are addressed.
- Implement and configure HCM products, supporting clients through seamless payroll setup.
- Maintain high standards for 100% accuracy and turnaround time through effective self-management and attention to detail.
- Deliver exceptional customer service and provide consultative guidance during client interactions.
- Troubleshoot and calculate year-to-date figures to proactively prevent payroll discrepancies and adjustments.
- Participate in weekly tax trainings to stay current on processes, system updates, and regulatory changes.
Channel Account Manager
Dell Technologies
05.2018 - 08.2023
- Developed and maintained strong relationships with channel partners to drive sales growth.
- Coordinated training sessions for partners on product features and benefits, enhancing product knowledge.
- Analyzed partner performance metrics to identify opportunities for improvement and increased engagement.
- Implemented strategic initiatives that improved partner satisfaction and loyalty through tailored support solutions.
- Streamlined communication channels between internal teams and partners, promoting efficiency in information sharing.
- Managed partner pipeline effectively to ensure accurate forecasting and timely deal closure for both direct and indirect sales opportunities to maintain 100% quota attainment.
- Increased partner engagement by implementing strategic account plans and regularly communicating with channel partners.
Server
Chili’s Grill and Bar
05.2008 - 05.2018
- Delivered exceptional customer service by promptly addressing guest needs and requests.
- Collaborated with kitchen staff to ensure timely service and quality meal presentation.
- Managed up to 10 tables at once efficiently during peak hours and enhance guest satisfaction.
- Trained new team members on restaurant policies, menu items, and service standards.
Education
No Degree - Kinesiology
University of Central Oklahoma
Edmond, OKSkills
- Strong attention to detail
- Critical thinking and issue resolution
- Customer service and consultative guidance
- Excellent time and workload management
- Professional written and verbal communication
- Quality assurance and process accuracy
- Effective decision-making and problem-solving
- Proficient in Microsoft Office Suite (Excel, Word, Outlook)
Timeline
Product Implementation Coordinator
Paycom
10.2023 - Current
Channel Account Manager
Dell Technologies
05.2018 - 08.2023
Server
Chili’s Grill and Bar
05.2008 - 05.2018
No Degree - Kinesiology
University of Central Oklahoma