Devin Waters
Valdosta,GA
Summary
Versatile and dynamic professional with a proven track record at Convergys, excelling in customer service and conflict resolution. Skilled in technical troubleshooting and fostering client relations, I significantly enhanced customer satisfaction. My adeptness in critical thinking and active listening underpins my ability to solve complex problems and improve service delivery, showcasing a commitment to excellence and a high-energy attitude.
I am a hardworking and passionate job seeker with strong organizational skills whose more then ready to help the team achieve company goals.
Overview
20
20
years of professional experience
Work History
Deputy Jailer
Lowndes County Sheriffs Department
01.2023 - Current
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Utilized weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Oversaw conduct of 1500 prisoners to prevent escapes or violent behavior.
- Oversaw conduct of 1500 prisoners to prevent escapes or violent behavior.
- Examined incoming and outgoing mail to detect contraband.
- Guarded facility entrances to screen visitors, using x-rays and ION scanner devices.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Established positive working relationships and maintained boundaries with resident offenders.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Prepared reports to document incidents and violations.
- Responded to emergency situations and de-escalated hostile confrontations.
- Provided assistance and guidance to inmates regarding daily activities.
- Conducted security checks of inmates and living areas.
- Investigated and responded to incidents of inmate misconduct.
- Supervised inmates during meals, recreation and other activities.
- Interviewed inmates to obtain information and evidence.
- Documented inmate behavior and activities in logbooks.
- Enforced rules and regulations to maintain order among inmates.
Correctional Officer
Valdosta State Prison
05.2022 - 10.2022
- Conducted routine and emergency head counts.
- Observed behavior of residents individually and in groups.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Booked new inmates into facility and processed inmates for release.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Interviewed inmates to obtain information and evidence.
- Enforced rules and regulations to maintain order among inmates.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Documented inmate behavior and activities in logbooks.
Patient Care Coordinator
Sands Horizon
06.2015 - 05.2022
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Verified patient insurance eligibility and entered patient information into system.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Greeted and assisted patients with check-in procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Answered incoming calls, scheduled appointments and filed medical records.
- Engaged with patients to provide critical information.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Customer Service Representative
Convergys
03.2012 - 04.2017
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved accounting, service and delivery concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Identified and resolved discrepancies and errors in customer accounts.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Office Manager
Joe Clark Realty
06.2005 - 05.2015
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervising administrative staff and assigning tasks.
- Maintaining office systems and procedures, including filing systems.
- Managing office supplies and equipment.
- Coordinating schedules and appointments for agents and clients.
- Handling incoming calls and client inquiries.
- Tracking office expenses and maintaining budget compliance.
- Processing leasing agreements and tenant payments.
- Preparing financial reports for management.
- Prepared and submitted work requests.
Education
High School Diploma -
Valdosta High School
Valdosta, GABachelor of Arts - Interdisclipinary Studies
Valdosta State University
Valdosta, GA05-2030
Skills
- Inmate supervision
- Security procedures
- Stress tolerance
- De-escalation techniques
- Policy enforcement
- First aid and CPR
- Firearms proficiency
- Crisis management
- Verbal communication
- Prisoner transportation
- Cell inspection
- Safety management
- Inmate monitoring
- Clerical skills
- Data entry
- Monitoring
- Safety procedures
- Security protocols
- Auditory attention
- Inmate restraint
- Prisoner restraint
- Response orientation
- Negotiation
- Self-defense
- Self-defense tactics
- Complaint resolution
- Scheduling
- Account updating
- Hospitality and accommodation
- Multi-task management
- Call center operations
- Office equipment proficiency
- Strategic sales
- Spreadsheets
- Follow-up skills
- Live chat support
- Product sales
- Conflict resolution
- Call center procedures
- Tracking complaints
- Typing proficiency
- Inbound and outbound calling
- Product education
- Credit card payment processing
- Documentation
- Verbal and written communication
- Time management
- Coordination
- Microsoft Excel
- Critical thinking
- Customer consulting
- Client relations
- Prioritization
- Conflict mediation
- Multi-line telephone operations
- Payment processing
- High-energy attitude
- Report preparation
- Call management
- Typing 60 wpm
- Product promotion
- Stress management
- Technical troubleshooting
- Cultural awareness
- Customer service
- Active listening
- Complaint handling
- Task prioritization
- Creative problem solving
Timeline
Deputy Jailer
Lowndes County Sheriffs Department
01.2023 - Current
Correctional Officer
Valdosta State Prison
05.2022 - 10.2022
Patient Care Coordinator
Sands Horizon
06.2015 - 05.2022
Customer Service Representative
Convergys
03.2012 - 04.2017
Office Manager
Joe Clark Realty
06.2005 - 05.2015
High School Diploma -
Valdosta High School
Bachelor of Arts - Interdisclipinary Studies
Valdosta State University
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